WOW! - Payment and Equipment Dropbox offers a convenient way for customers to return equipment quickly and efficiently, often completing the process in around 15 minutes without the need for in-person visits. Customers can drop off items like modems and routers in the outside drop box, though some have experienced confusion about return procedures and the importance of waiting for return boxes. Communication with the company is primarily through phone or live chat, and while staff are generally helpful and polite, wait times can be significant, sometimes exceeding an hour. This can be frustrating, especially during urgent situations like internet outages. Customers appreciate when issues are resolved promptly, such as technicians replacing outdated equipment or resetting routers to improve internet speed. Several reviews highlight the company's efforts to provide better pricing and improved service, with some customers noting they were able to get faster speeds or better rates after speaking with representatives. However, long wait times and delays in equipment return tracking remain common concerns. Overall, WOW! provides a quick and accessible drop-off service, with friendly staff who strive to assist, though improvements in wait times and communication could enhance customer experience further.
Terrible service. I got charged fees because they didn’t accept my debit card that should have been on autopay. Also, my internet wouldn’t work multiple times and the technician added wires all over the house and in inconvenient locations.
September 2026
Can't reach anyone in Michigan on the phone. You need to do a better job of updating your customers about the outage!
