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Open 24 hours
32650 N Avis Dr, Madison Heights
Internet Service Providers
“Gio was absolutely fantastic to work with! From the moment we started, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free.
What really stood out was his attention to detail and how much he truly cared about making sure I was happy with my purchase. Great customer service like this is hard to find. If you have the chance to work with Gio, you’re in great hands. Highly recommend!
:) great Job !!!!”
“Just moved in to a new building that used this service and had my internet act spotty so I called in to the general customer service line. At first there seemed to be some delays (called on a Thursday and had an anticipated service repair date of Monday). This was really stressful because I work from home but then within a couple hours one of their technicians, Tod, called me directly and was coordinating to get everything fixed asap. He came out the next morning about 2 hrs earlier than expected with a new router box and got right to fixing the problem. Best customer service skills I’ve seen in a long time. I really appreciate that he understood the urgency of getting me back online and was truly doing all he could to fix the problem and make sure everything was running well. Took a photo of the installation to show how cleanly it was done. Highly recommend working with him if you have an outage or need someone who genuinely cares about making sure your technical issues are resolved asap.”
“I had such a great experience thanks to John. He was super knowledgeable and didn’t make me feel dumb for asking a million questions. He took his time, made sure I understood everything, and went above and beyond to fix my issue. You can tell he actually cares about helping people and not just making a sale. The customer service was 10/10. If you go to this phone store, ask for John — you won’t regret it.”
“Very professional and easy to setup. Mr. Rod Knutson made sure everything was installed correctly and did not leave until the network was running at 100%. We will be using them again in the near future for more locations soon.”
“Had a wonderful experience yesterday. It was very busy but the manager Nora helped me and made my experience a pleasant one. Will recommend this store in the future.”
“Went to get our screen protectors replaced. They did an immaculate job and paid super close attention to detail. Service was awesome and they were super friendly. The store was also nice and clean. We will be seeing them for our replacements in the future!”
“Had the best experience today at the Xfinity store. CJ was very knowledgeable, helpful and so nice. He helped me with my bill, and explained how much a new phone and service would cost me. Very pleasant experience...”
“Very helpful team, always available when I call; Dane was able to help me with an issue quickly, without too much explanation & Austin was eager to help me get my new laptop setup before the holiday. Thanks again.”
“Sir and Nathaniel was a wonderful help. They exceeded my needs from the time I walked in into the time I left. They made sure everything was done and handled before I walked out the doors. I give them a 10 out of 10 for their customer service.”
“Nice, very helpful! I went back tonight 7/17/23 to buy a phone cord mine broke. I asked for help there was only one couple in the store 2 employees they ignored me so I left and went to the T mobile in Berkeley. Horrendous service I won't go back”
“This is my go to T-Mobile store. I've had the most knowledgeable, efficient, and overall helpful staff take care of me and my family each time we go. I never write reviews, but the staff here deserves a 5 star rating. Will always come back here!”
“I wanted to share my experience at this location. 2 days ago, I went in and the Manager Sam who was so kind in getting a temporary phone of mine running because my phone just arbitrarily stopped working . After I rec'd my new phone direct from T Mobile, I went to another location & had a terrible experience. The next day I (evening after work) I was on the phone w/TMobile & Apple back & forth for 4 hours & they couldn't get it activated. I felt defeated - today as a last resort, I decided to go back to see Sam hoping he could help me. Unfortunately, he was off but I was greeted by Mario. Let me tell you, Mario was absolutely nothing short than extraordinary. Within 10 minutes, he had my new phone activated then he felt so bad because of the experience I had, he figured a way to get my old phone running by charging it on a flat charger (not using the port) and it worked!! He kept the afternoon and when I picked it up after work, it was successfully fully charged!! He did that so I could could back up all my data to my new phone. It's people like him that make this world a better place. Hats off to his parents for raising such a wonderful individual. God Bless you Mario! And Thank you again from the bottom of my heart!! ?”
“I had a very good experience at the TMobile store in Southfield. The staff was friendly and ready to help. In particular, D'Angelo was the key to this experience. He was very knowledgeable, professional and pleasant. He answered all of my questions, going above and beyond to assist. And I also observed his exemplary patience with other customers that needed help who were not exactly tech-savy. What an asset he is to their team!”
“Both times I was in the store all the representatives well very professional. Listened to my questions and concerns and got me what I needed. A very positive experience!”
“Wonderful service and the lady Tiffany helped me so much with informative information and took the equipment with no problem. I’ll definitely be back to see them fast service.”
“Shahidur is one of the best sales reps I've ever encountered. Gave me an amazing plan i couldn't be more than happy with my service. Edited: Steve is also the man!”
“I had a really positive experience here. I needed to drop off a trade-in device and the reps I interacted with (Chensea and a guy whose name I forgot) were very personable, friendly, and helpful.”
“The exit gate has been broken for months. The entry gate doesn't make sense if I can just drive through the exit gate into the parking lot. Other than that the datacenter is fine; it's affordable rack space.”
“I am 10000% satisfied with the service and professionalism thar I received from the entire staff. Everyone was helpful, polite and kind. I truly thank Tim Speight for everything, such an awesome expert. This is the only location I will be doing business with, AWESOME STAFF”
“I’ve had some difficult experiences with Xfinity stores in the past, so I was pleasantly surprised by the outstanding service at this location after moving to the area. Despite how busy the store was and the fact that I was dealing with a phone emergency, every staff member was courteous, responsive, and efficient.
Ellis and Janai were especially helpful and went above and beyond to assist me, and the manager, Lena, was also very kind and professional. Overall, the team handled a high-pressure situation with great care and professionalism, and I truly appreciated their support.”
“I want to add a shout out to Lance that works here. He had so many problems trying to transfer our information to our new phones but he never gave up. The IT department couldn't help him but he figured it out. He spent about 2 1/2 hours working with us and was very friendly. I cannot believe the patience he had. He is truly a very valuable employee for sure. THANKS SO MUCH FOR YOUR HELP LANCE!!!”
“I am not comfortable giving recognition to T-Mobile due to the difficulties I have faced in dealing with their corporate practices. Every month for the past four months, I have had to spend several hours readjusting my phone bill after being overcharged. Despite assurances that this issue would be resolved, it persists, and I am forced to invest significant time in rectifying the situation.
However, I would like to commend one of the in-store representatives who provided valuable assistance. When I informed him about returning a phone to Assurion, which they claimed not to have received, he advised me not to pay my bill. This was crucial information as T-Mobile was threatening to disconnect my service if I did not pay the additional $500 charge for the supposedly unreturned phone. Thanks to this representative's intervention, I was able to avoid paying for a service I had not received.
I appreciate his assistance and believe he deserves recognition for his customer-centric approach. If I discover his name, I will gladly share it as a testament to his exceptional service.
TMOBILE GETS 0☆'s for their strong arm tactics and overcharging customers continuously mostly without their knowledge. This company runs on scams, and soon I'll no longer be a customer, something I recommend to everyone with service through these corporate criminals.”
“We recently went there for a phone upgrade. We received excellent, attentive service from Doren. He spent a lot of time with us and answered all of our questions. The wait time was a bit long but I am glad they were able to get us taken care of.”
“Very helpful and courteous staff. Our last visit (9/23) was with Caitlyn, who was so helpful and patient with us. She was extremely knowledgeable about the current deals available and how to arrange our product and service orders to get the best value. She took extra time to check availability of devices at other nearby stores and presented several options for payment and financing. This is a busy corporate location so be sure to make an appointment online before you go or you are likely to have a long wait. By far our preferred location to deal with.”
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“Excellent service from Rahim! He helped me access my account (a business account) and fixed the problem with my phone in the last 15 minutes before the store closed for the night. Very grateful!”
“Was helped by Andre - hope I’m remembering that correctly. A very patient young man who was also incredibly helpful and knowledgeable. He turned a situation we all now can get stressful into a great experience - thanks bud”
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“We were having outdoor work done at our house, so naturally, I decided to work from home. You can imagine my dismay when the workers cut the cable line and my day ground to a halt. I called WOW! and they had someone there within two hours to restore service and get my workday back on track. Beyond providing steady internet service (I’ve used other providers and experienced intermittent issues with all, not WOW!), their ability to respond so quickly to a repair is remarkable. Very impressed.”