PetSmart is a large retailer offering a wide variety of products for many types of pets, from dogs and cats to fish and small animals. The store provides a big selection, and customers can shop online for pickup. Select locations also offer services like dog training, pet grooming, and adoption. Reviews highlight wonderful, caring, and patient service from employees who love their jobs and take time to help answer questions and concerns. Staff are described as friendly and knowledgeable, contributing to a very happy and satisfying experience. Specific praise is given to the training and grooming services for their amazing and caring approach, especially with uneasy shelter dogs, helping them learn quickly and build trust. While care information can sometimes vary depending on the staff member, the overall sentiment is very thankful, with customers calling the people at PetSmart lovely and heroic.
What an awesome experience, Eric needs a raise RN.... This man gave us all the information we needed plus information on all the deals and points that we could use and build. What an excellent experience with outstanding customer service. Thank you Eric!!!
June 2024
My friend knew her way around the store but the girl working the cash register helped us and we were very happy with the experience at PetSmart wonderful service truly satisfied thank you
March 2024
Staff was awesome I always take me early for delivery
