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July 2025 by Andrew Hamlin
Rob is an excellent manager and the store is very well kept.
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July 2025 by Leah Mancuso
I could give ZERO STARS I WOULD.
Traded in a phone at the end of March. Was told “your billing cycle will increase for a couple months but will even itself out, and you’ll get a credit” third month cycle comes around for it to be the same increased amount. I call to question the bill. I get told the phone that WAS HANDED TO THE STORE MANAGER was never traded in. Now the phone is “MIA” and now we get to pay for their mistake. This has been going on for DAYS. Response from the manager is “I help 700 customers each month. I can’t remember the exact transaction.”
Can someone please tell me why if we TRADED IN A PHONE, why we only left with the new phone and now they’re accusing us of never trading it in. Even though the manager stated that we’d get a credit for the trade in. MAKE IT MAKE SENSE.
I guess getting a hold of BBB and FCC will be the next step.
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June 2025 by jimmy peterson
Rob took care of my needs with care and total knowledge of his products. He really operates from a customer service mindset and goes above and beyond.
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April 2025 by Amelia Hicks
Rob was very helpful! Got my grandma a new phone that works for her at a good price.
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March 2025 by Sierra
Had a wonderful experience doing 4 upgrades on our account, including adding 2 lines. Aaron and Rob were both great to work with and it was honestly the best experience I've ever had at a phone store.
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March 2025 by Justin Clow
I usually hate going to phone stores but Rob has made it a good experience. I have had difficulties adding a line that I had given up and gone to the store. Rob fixed my problems with the phones and has gone way above and beyond making sure everything works out. Aaron has also helped through this process.
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March 2025 by evan mckimmy
Great service the team was incredible helpful and friendly
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February 2025 by Carol VanRandwyk
Aaron was very helpful. A solution better than I possible was found.
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February 2025 by Samantha Sprague
Excellent customer service! We reached out to our local store when we were having a difficult time connecting with the online business rep for almost a week. Rob and his team stepped in and had it handled that same day and took the time to make sure all of our business lines were up and running. Very much appreciated.
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August 2024 by Nate Jimenez
Justin was very helpful in todays stop in
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August 2024 by John Jackson
A real pleasure shopping at this store. The staff was very knowledgeable and courteous, I highly recommend Okemos At&t Store.
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August 2024 by Amy Hill
Justin and Korey were very helpful and informative!!
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July 2024 by Karen Copley
Savitra is a very good ? and professional it's a pleasure doing business with her in fact I made a new friend ?
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July 2024 by Da Vinci
Very satisfied with the help i received! Savitra was great working with me and is a wondering worker!
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July 2024 by Richard Lambert
Justin Durastel at the AT&T store in Okemos, MI was great to work with, he took time and solved my account issues quickly !
