Staples in Midland, MI is a community-focused business that provides a wide range of services, including printing, shipping, technology, travel, and recycling, as well as essential products for the new ways of working and learning. The store serves a diverse customer base, from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Customers generally praise the store's cleanliness, friendly cashiers, and convenient location. However, some have noted a lack of visible employees on the floor to provide assistance, and higher prices compared to competitors. Standout customer service experiences have been highlighted, such as Erica in the printing department going above and beyond to help a customer, and Jacob, a supervisor, promptly resolving an order issue, offering a discounted price, and providing a coupon for future use. These examples demonstrate Staples' commitment to exceptional customer service and problem-solving. Overall, Staples in Midland, MI is a reliable and customer-focused store that strives to meet the diverse needs of its community, from small businesses to individual consumers.
Good place to shop. Always have what I need. Good reward program. Employees always helpful and friendly. Ink cartridge s have gone up in price.
September 2024
Pros: Store was clean, cashiers were friendly and store location easy to find. Cons: No employees visible on the floor to ask for assistance, prices higher than competitors.
June 2024
The customer service here is excellent. Erica went above and beyond to help us with our purchase.
