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March 2024 by CD Yanna
The customer service is unparalleled. I ship miscellaneous items regularly and Jill always helps me find the best and least expensive way to do it. And, she’s always friendly.
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March 2024 by Holly Guttridge
Fast and friendly
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March 2024 by Scott
Cinci and the rest of this store’s Associates are extremely helpful. They go above & beyond with all my transaction needs. Especially when Staples tries to trick us into returning to their store!! My Midland MI UPS store is most convenient and like I said, I’ve used the staples return process and am not fond of it, they are not as helpful and it seems like they feel bothered to being used for the Amazon return process. I truly feel my Midland UPS Store, Cinci & the team are the greatest!!!
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February 2024 by Joyce Perry
Convenient and courteous
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January 2024 by Matthew “MR M” Murphy
Always quick , efficient and friendly employees when I'm there.
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December 2023 by Mark Tracy
Always quick and professional! P.S. And Helpful
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December 2023 by sandra mckim
Packages get given attention. And the store is quick and friendly.
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December 2023 by Suzanne Osterbrock
Everyone in this store is very friendly and helpful. Their service is efficient and prompt without making the customer feel rushed. And…they do it ALL which helps eliminate multiple trips to get everything done!
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November 2023 by Chelsea Teng
Amazing service! I LOVE this UPS store! Everyone is so great and friendly at this store, so I am unsure what all the negative reviews are all about.Annie, the manager, and Rhonda are spectacular and were very patient with helping me buy and ship large boxes for my move back home. Annie coordinated with me days in advance to pick up the boxes from my home with no additional charge and was punctual and friendly, along with another employee who helped me ring up the boxes and was great at explaining all the small details with price and insurance to me. I came in several times during the week to ask questions and return boxes that didn’t work out, and all the staff greeted me each time and everyone was very helpful.I cannot recommend this service enough.
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November 2023 by sarah mikesell
These people are excellent and so accommodating. I recommend everyone there. Rhonda was so friendly to me!
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August 2023 by Tim Enright
How RUDE!!! The people here at the UPS Store during the week are usally very pleasant. However on this particular Saturday the woman behind the counter truley did not want to be at work. She scolded each and every of the 6 or 7 people in line ahead of me once they got to the counter for one thing or another. I checked and double checked everything about my package but upon reaching the counter the nasty blond woman still ripped me a new one :(
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May 2023 by Susan Murphy
Have had to take packages back from Amazon, have never had an issue with any of the employees, everyone seems very nice and got me in and out quickly.
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April 2023 by Jenna G.
First time a UPS store has ever charged me to print a one page Amazon return label ($1.50) The lady (long red hair) was very rude and ignorant. Was snappy about my box not already being taped. For someone who rarely ever returns anything, this is a perfect example of why I avoid doing it all cost.
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March 2023 by Vicki Kowalewski
Employees were very helpful and friendly. Also not woke and not wearing mask was an A plus?
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March 2023 by Tindell
Every time I come in here I get really rude service. I had an Amazon package that was being shipped back, employee 105910 wasn’t waiting on me, but yelled across the room for me to send my label to their ups email. I had a label where it could be scanned and she told me no. Okay; so I send the label via email, very unprofessional when I’m not being waited on. Then I get up there and she told me I should’ve printed it at home. 1. I had a scan code. 2. Not everyone has a printer.I had no problem paying $1.50 for their paper and ink which IS OFFERED. I said “yup I don’t have that option” and she said “well it saves us time”.The line is getting long because she had a bone to pick with every customer. She was talking to her coworker saying well hopefully we can get out on time. Making everyone feel awkward since they close in 1.5hr. I’ll avoid coming here in the future. Hope you see this Ann. (Owner) & hopefully you read the rest of these reviews with similar experiences.
