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“Had a problem with my package and they could have turned me away if they wanted to. Instead they were patient and helped me solve the problem so I wouldn't have to make a return trip. Awesome service”
“It was a busy evening & the manager, Will, who traveled from Lansing, in the print dept, was hustling to meet each customer's needs with patience & friendly attitude. I saw him work with a new employee & had great communication, a non English speaker & assisted him with clarity making sure he understood and many others as he also worked my project in. I knew he was on the end of a very long day & his attention to detail, patience & friendly customer service were Superior!!! Will is clearly a Top Performer for Staples & worth his weight in Gold in this difficult retail/lack of employee climate.”
“ESTES Is a great company! Just only Grand Rapids would hire me which is not normal! Detroit usually a city of giving chances to prove yourself but that Wasn’t the case in Detroit the TM wouldn’t even give you me any consideration! I hope I can transfer to Toledo or Flint”
“The customer service at this location is perfect. Sometimes busy, but they are polite and efficient. I consistently choose this one over others in the area as they are kind and helpful.”
“Best experience ever at Grandville, MI Staples. Give Chris a massive raise for showing how customer service should be done. We are so happy that such reps exists who cares about urgency, customer needs and delivers as promised.”
“I arrived at the FedEx Office thinking I had all the right labels, etc. , to return some purchases. I had been given the wrong information from the company I had purchased the stuff from. Heather, the manager was very busy but allowed me to step aside and contact the company right there. The company had to send me two additional labels to send the products back. However, the printer was not working at FedEX due to a system update, so I would have had to drive back to my house print the labels, go back to Fed Ex and then ship. Heather stepped-up and offered another solution. Within a short period of time, my labels were printed and products shipped. Thus, saving me a trip in this bad winter weather! Thanks so much Heather for going above and beyond! We don't thank or appreciate hard-working people enough! Best Regards, Bridget H. Rockwell”
“It was easy to get to with parking right in front of the door. I did not have to wait long. The person working was pleasant and it only took a few minutes to ship my package.”
“Employees are extremely friendly and try to be as helpful as they can. Building seems to be very organized. Found both my packages and brought them out to my veichal for me.”
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“I had a large item shipped across the country and the team at Pak Mail handled it very professionally, including finding ways to reduce freight costs while making sure my fragile package arrived in perfect condition. Hats off to Calvin and the others who ensured such good results. Would definitely use again.”