Gill-Roy's Hardware is a well-regarded hardware store known for its friendly and helpful staff. Customers appreciate the genuine attention they receive upon entering, with employees readily available to assist with questions and locate items. A memorable experience shared by a customer involved staff going above and beyond by delivering a fire pit to their home when it wouldn’t fit in their car. While the store's prices may be higher than big box retailers, many feel that the exceptional customer service justifies the cost. However, some reviews suggest improvements could be made, such as enhancing the receipt system for easier returns and bringing back a beloved popcorn machine. Customers also express a desire for a bicycle rack for added convenience. Overall, Gill-Roy's Hardware creates a welcoming atmosphere where customers feel valued and supported in their shopping experience.
Went to look for fire pit, and not only did they give me a great price on one… but it would not fit in my car, so one of the employees threw it in her truck and brought it to my home a few blocks away on her break!! Thank you so much again!
April 2023
Their slogan is so true...I love this store ..they are always at the door to greet you and then help you right then...and they have it ...
February 2023
Love this store always have someone asking if you need help looking or with instructions for whatever you need.always helpful.they just need to spend the money to replace their popcorn machine it was always a tradition and we have lost to many traditions
