Firestone Complete Auto Care in Muskegon is a one-stop shop for vehicle needs, from standard maintenance and tire sales to repairs. Reviews highlight that the customer service is excellent and professional, with staff described as informative, patient, and respectful, even when short-handed. Customers report not being pressured to fix items outside their budget and appreciate the team's willingness to serve, including helping in last-minute situations to get people back on the road safely. The work done is noted to be completed correctly and thoroughly. While some mention that working with certain team members over the phone can be difficult and that wait times can sometimes be longer than expected, service is often completed fairly quickly. The price for service is viewed as competitive, though sometimes pricier than other nearby companies. Many customers express a long-standing, familiar relationship with Firestone and state they will return and refer family and friends based on their positive experiences.
5/13/24 I would like to give a special thanks to Shawn (service advisor) for assisting us where we felt clueless. Truly hearing what us the customers concerns were. Shawn even catching a very important detail missed by the service tech. We truly enjoyed this service experience. We felt like valued customers today. Thanks... read full comment
June 2024
The staff are friendly and they always do a great job!
May 2024
I called got in same day was in & out within an hour.. greatly appreciated it because I needed my tire changed.
