Firestone Complete Auto Care in Muskegon is a one-stop shop for vehicle needs, from standard maintenance and tire sales to repairs. Reviews highlight that the customer service is excellent and professional, with staff described as informative, patient, and respectful, even when short-handed. Customers report not being pressured to fix items outside their budget and appreciate the team's willingness to serve, including helping in last-minute situations to get people back on the road safely. The work done is noted to be completed correctly and thoroughly. While some mention that working with certain team members over the phone can be difficult and that wait times can sometimes be longer than expected, service is often completed fairly quickly. The price for service is viewed as competitive, though sometimes pricier than other nearby companies. Many customers express a long-standing, familiar relationship with Firestone and state they will return and refer family and friends based on their positive experiences.
Excellent customer service. Good communication. Service performed in a timely manner. 100% recommended.
April 2026
Efficient friendly service certainly didn't hurt! Grant, took care of all questions, work orders, product choice and even told me how to get additional savings! Great service!
April 2026
It was super easy to make an appointment online. Then I got there and they were so nice and professional. It didnt take long. Just a very good experience
