Gerber Collision & Glass

Auto Repair, Auto Parts, Body Shops, Car Glass Repair
Hours: Gerber Collision & Glass Muskegon, located at 1908 E Sternberg Rd, is a well-known auto body repair center that offers quality collision repair services backed by their industry-leading National Lifetime Guarantee. They specialize in repairing all makes and models and provide free written repair estimates. While the overall experience at Gerber Collision & Glass has been mixed, the majority of customers have expressed satisfaction with the quality of the repair work. The staff is generally described as friendly and professional, with the manager, Brad S., receiving high praise for his exceptional patience and communication during the repair process. However, some customers have reported issues with the front staff, such as the installation of incorrect parts or the lack of attention to detail. In one case, a customer had to point out the mistake, and the part installed was also found to be defective. Despite these issues, the staff was able to correct the problems, though it did result in additional time and inconvenience for the customer. Gerber Collision & Glass is also known for their cost-effective solutions and trustworthiness, with one customer noting that the shop was able to repair their bumper at a lower cost than other local providers. Additionally, the shop's lifetime warranty on their repairs has been appreciated by customers. Overall, Gerber Collision & Glass appears to be a reputable auto body repair center that provides quality service, with the exception of some isolated incidents involving the front staff. The positive experiences, particularly with the manager, Brad S., suggest that the shop is committed to customer satisfaction and is willing to address any issues that may arise.

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1. Muskegon, Michigan