LMCU

Banks, Credit Unions
Hours: LMCU receives mixed reviews from customers. Some report significant initial frustrations, describing headaches with an online banking system that is not intuitive and lacks after-hours customer service access. Others note it may not provide a cohesive experience for customers with multiple businesses. Several reviews mention starting with hiccups or misunderstandings, including that calls may go to a central call center rather than a local branch. However, many customers report positive experiences and excellent service. Staff are frequently described as friendly, helpful, and amazing, especially when assisting with specific issues like fraud or opening a first account for a young person. The bank has shown empathy in reconciling issues and communicates that it is working to improve its mobile and online platforms. Some customers feel negative reviews are unrealistic and defend the staff, who do their best to help quickly. The bank offers products like a Money Market account and is highly recommended by some for being friendly and knowledgeable, particularly during processes like buying a home.

• 0.68 miles

  

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1. Muskegon, Michigan