UPS Customer Center
Shipping CentersHours:
2399 Roberts St, Muskegon MI 49444 Hours
About UPS Customer Center
The UPS Customer Center is known for its helpful and dedicated staff who consistently provide good service. Customers appreciate the team’s effort in finding packages, even among many others, and holding them securely. One reviewer praised Dee for her exceptional help in locating a package among over 800 items, saving the day. Others highlighted the quick and efficient service at the reception desk, especially when retrieving packages needed for travel, which saved time and hassle. The staff at this location are always accommodating, accepting packages even near closing time, and handle deliveries with care. While some customers mention occasional delivery issues, the warehouse team’s commitment to getting packages into customers' hands remains strong. Despite occasional frustrations with delivery drivers and online instructions not always being followed, the staff at the pickup location often resolve problems quickly. Overall, the UPS Customer Center is recognized for its helpful employees, good service, and willingness to go the extra mile to assist customers.
Most Recent Reviews
April 2026
I was disrespected by UPS delivery driver from this location.. His name is Brian. Now I cant get ahold of his boss. Verry disappointing.
January 2026
Twice now UPS has dropped off my packages to my neighbors house and not mine. I'd like to know who to get hold of to get this situation taken care of. Don't they check house numbers anymore?
November 2025
Your UPS employee Jordan Alexander is selling UPS socks and other uniform items online.
More Comments(71)
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- Muskegon, Michigan