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February 2024 by Anthony Fisk
The guys at the service center always great to deal with. I'm always showing up just as a close, they always accept my packages. Thank you so much
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January 2024 by Juan O'Dother
Closed to walk in customers. Location no longer accepts package drop-off
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October 2023 by Thurlow Weed V
EVERY TIME I have never even had so much as a knock on the door.
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June 2023 by Frequency Software
Excellent service from multiple employees. Stellar
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April 2023 by Zac M
LAZY!!! Due to a recent breech in security our shop was without internet. I had to hand write overnight labels... No big deal. However trying to drop them off NO ONE WOULD ANSWER THE DOOR AT 2:30 P.M. POURING RAIN I knocked on a door that has a sign station open from 8a.m. to 6 p.m. I could hear people on other side of door. PLUS I WAS JUST THERE THE DAY BEFORE DROPPING OFF PACKAGES FOR SAME REASON... I called the help line where they advised me to KEEP KNOCKING AN WAIT... GREAT ADVISE. SO. since I'm the shipping coordinator Fed Ex will be getting everything an anything I can send. I don't even have to knock at their door. What's worse is I can't even use a small UPS store to send because they won't take our CORPORATE ACCOUNT NUMBER... That makes ZERO sense... Until you have a solution UPS IS TRASH FOR WORK PURPOSES......
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March 2023 by Todd Bonner
UPS seems like it's devolved into a scam at this point. I was waiting for a delivery most of the day only to get a notification stating I missed my delivery. Now I call the customer support line and find out that if I want the package I have to pay 7.99 as a "pickup fee". What are my alternatives here, just let them keep the parcel? Like I said sounds like a scam. If you're still not convinced, let me recap, The driver probably didn't even leave his truck now the UPS store get's to extort me for even more money just so that I can claim my package. Sound's like a racket to me. Don't even get me started on how much time I spent on the phone with their customer support. That line seems like it's designed to frustrate customers until they give up.
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March 2023 by Nicholas Sodini
place is a joke. The driver lied and said he made and attempts to deliver. I'm literally sitting three feet from my front door and no one showed up
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November 2022 by Zemir Muratbegovic
I have a package coming, paid for 2 day delivery coming from Ohio, UPS has the package since Wednesday, it's been at the muskegon location since Friday morning but won't be delivered until Tuesday, this happens all the time UPS is a joke, they take money for faster shipping methods but drag their feet and don't honor it.
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May 2022 by Captain Rob
UPS may suck sometimes... but lets be realistic. I have had 6 items delivered to this location due to the street drivers not being able to follow either online instructions through ups.com or the delivery notice they left on the door.But the guys in the warehouse have always been able to take care of what they are there for, which is get the package from a truck into my hands. 4 of the times that has taken 2 trips due to the pickers in the back failing to place my package where it belongs but again, the people at the customer pickup get it taken care of much faster than ANY utility/service (Spectrum/Verizon/auto repair place).
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May 2022 by Got Baseball Cards - Joe Davis
Talked to UPS about a package misdelivered in Muskegeon. Was promised a call back within an hour from this facility as the mis-delivery only occurred two hours earlier and I was trying to get the same driver to correct the mistake. Been 3 hours and no call back. Liars one and all at UPS.
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April 2022 by maxwell borgeson III
No one to call. If you are waiting for a delivery to a business and it does not arrive, or more often than not delivery gets brought after hours, there is no way to get a hold of them to change delivery hours. Ridiculous.
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March 2022 by Kyle Fry
Had two separate deliveries brought to the wrong address in one week. The house it was delivered to is on a different street. I chalked the first time up to a simple mistake. Now that it’s happened again in the same week, I’m starting to think the driver is poor at paying attention to detail. Attempted to speak with someone at the UPS facility but ended up with a robot who hung up on me numerous times.Awful customer service!
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February 2022 by Barbara Ambrose
I had a pkg delivered today and he even pulled my garbage can from the road to my house so super nice ..what a great and thoughtful guy..my crossroad is shettler and i live on sheridan
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October 2021 by HowIsThisAUsername?
Closed on Saturday, so i cant stop by and pick up my package. I have to wait till they attempt delivery Monday
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September 2021 by kristine kendziorski
Wish I could give ZERO stars. Ive wasted so much time driving here to find them closed during business hours and I cant even get my packages sent to my residence. This company needs to crumble.
