-
March 2024 by Ebony Johnson
Quick fast service. Food is delicious.
-
December 2023 by Geof Gelina CLU
Always a great store for outdoor gear for many years. However, a no bag policy is a cheap poor customer service policy with the excuse that it is for the environment.
-
December 2023 by David A
Got some great service here when buying a pair of waterproof shoes. Thank's to Margaret for all her help, patience and knowledge.
-
December 2023 by David Humphries
2022:Checkout line a pain. Put my stuff down and walked out.2023: Dang. 2nd year in a row, my sister gave me sumpin' that doesn't fit from REI. I don't want to, but I have to go return/exchange it.And it takes a manager ten minutes to tell me that, with gift receipt, they can't credit my sister's account without the card. The only option is to buy stuff I don't need. And that's hard now that REI and North Face are "accessories," not "necessities". Lost another star.
-
October 2023 by Daniel
Dresden was awesome! Tore my tire earlier in the day and brought the bike in expecting a 1-2 day turnaround. Dresden got me a new tire, pumped my rear shocks and had me out in less than 20 minutes. My new spot for service and repairs
-
September 2023 by AL
First time in this location. Wide aisles packed with products for every kind of outdoor adventure. Employees are very helpful. Many items were on clearance. Plenty of gear available for the cold winter months. I will definitely be back to check out winter coats.
-
September 2023 by R
REI has THE best staff!! Their bike repair team always teaches me more than i knew coming in. The return policy is amazing for members!!
-
September 2023 by Jerome P.
I had problems with my tires. I bought a small part, but it would not be in for a week. Terry from the bike department took care of fixing the tire problem even without an appointment. It ended up taking him at least a half hour. This is some of the best customer service I have ever received. I will continue to shop there.
-
August 2023 by norman maclennan
Stopped in REI Northville to look at shoes was informed that REI does not carry any extra wide shoes they get asked that a lot Why are you not listing to your clients and NO I DO NOT want to try on a D width shoe that runs wide
-
August 2023 by B Malaibari
Great workers. It's easy to shop here with such nice people there to help me.
-
July 2023 by Paulinusia A.
The most insufferable people work here. The cashier decided it was appropriate to point out my chapped lips and try to upsell a membership that I did not want. She would not take no for an answer and did not listen to me the first time. I allowed her to ring up the initial amount because she told me that I would get $30 off my purchase today but failed to mention that 1. I couldn't use that $30 today and 2. The membership is an additional $30. She also gave me a peering stare when I told her I didn't have a favorite national park. I don't hike. I went here for running shoes. No need to be judgmental. Overall the most annoying experience. I was about to walk away simply from this one interaction with this woman.
-
June 2023 by Joel Watson
REI is excellent...always a great selection, reasonable prices (considering the general prices of outdoor fear), and great company ethics.
-
June 2023 by Kiran G
Came here for a bike repair. Had trouble finding the entrance as it’s sandwiched between 2 major stores!Besides that they checked my bike and gave an estimate. Repairs were done pretty smoothly and the charges were reasonable. Thank you, Angie!!
-
June 2023 by Honest News Network
Every time I go to this location my personal experience has been met with Arrogance. They talk over your head, I’m sure it trickles down from management. The tech I talked to basically made fun of my bike because I did not buy my bike at REI. They don’t treat you as a member of a so-called CO-OP and sadly not even as a customer. Also make sure to read the fine print as they take no responsibility for a bike that their techs work on. Will never do business again at this store.
-
June 2023 by Mike Siegwald
I needed to exchange something I purchased that was too small. (roof box for my car). I had no receipt but they had on file with my membership (Wellllll worth the few dollars it costs).They had a bit of a situation with my ordeal but figured it out and took care of everything and should be complimented on handling it the right way despite it being a bit out of standard practice. They sell mostly all high quality good stuff and have a 100% satisfied policy they stand behind. They not only exchanged my item, they gave me latest price which was a significant credit for my credit card. They're the best of the best here and I wouldn't shop for this type of stuff elsewhere regardless of price. REI might not be cheapest but they stand by stuff and do the right thing with minimal issue.