REI is a popular outdoor retail store that emphasizes the importance of quality outdoor gear and clothing. With a 100% satisfaction guarantee, they offer a wide range of products designed for both outdoor beginners and experts. Customers consistently praise the friendly and knowledgeable staff, who provide excellent customer service. Many reviews highlight individual employees, such as those in the bike and footwear sections, who go above and beyond to assist shoppers. Visitors appreciate the personalized help, with staff sharing tips and experiences to enhance the outdoor adventure. The store is a welcoming place for outdoor enthusiasts, making it a top choice for anyone looking to gear up for their next adventure. Overall, REI offers a positive shopping experience that leaves customers feeling satisfied and eager to explore the great outdoors.
Absolutely nothing beats the ability to try gear for a year before committing. This puts REI in its own category. The staff is always on point with their recommendations and insight, and they will find the best person to answer your questions.
May 2026
Great customer service, great quality products, awesome return policy! A bit pricey, but you get what you pay for. Discounts if you are a REI member.
May 2026
Very friendly and helpful staff. Knowledgeable staff for hiking shoes
