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March 2024 by Bianca
Mark made my daughter's first experience so special. Thank you for the friendliness and going above for our daughter!
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March 2024 by Jessie Jane
Had a wonderful experience with Mark my daughter is so shy I brought her to build a bear and by the time we were done my super shy daughter asked Mark for a hug! Thank you so much for the wonderful experience Mark! I can't thank you enough for the special attention you gave us I am still shocked that she opened up ask you for a hug. You made my day...love 2 crazy Pisces lol
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January 2024 by Elizabeth Smith
This is no longer a store front but a kiosk in the mall. Prior photos are not accurate. They still have a decent size selection of animals, but only a couple of clothing options now.
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January 2024 by Tonya Ecckles
I love the staff. I've been visiting this store for 5 years and my grandson has nearly 50 build a bears.
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December 2023 by Brooke
Make sure you call before heading to the store! I arrived early and then spent over a half hour after opening waiting around only to be told that no one had any clue when or if they would open. I ended up having to drive out to Troy to get what I needed. A sign at the kiosk would be super helpful!
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November 2023 by Jess Karnegy
The people who work here should not. They will ask you if you want a box WITHOUT telling you it costs extra, overcharge you on an item and say you have to purchase it AGAIN for it it be adjusted, and take forever just to ring you up! Avoid! Also, purchased a sound that you can barely hear. I have a near I purchased from the company over 10 years ago and it’s still louder than the one I got today.
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November 2023 by Reem Sater
There was a girl working here on 10/30/23 at around 4 o’clock. I asked her for a pen and she threw it at me, and as we walked away she gave us a nasty, dirty look. She was working with a guy named Travis, who was very kind and accommodating.
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September 2023 by Jet T
Joanna and Kaitlyn (I think that's what her name was) were so nice to me when I built my bear, Doctor Who. I highly recommend buying a bear here because they're so nice to everyone. Even me, a teenager. The building process was smooth and I hope one day they'll get a big store like they once had soon.
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August 2023 by Mahmoud Atrissi
First so expensive,,from$50 and up,,Not same what they said..The voice in toy very week and low quality,,, my wife bought one for my daughter for $85..Its better to buy toy from any store for $20 ,,,
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August 2023 by Mango J.
don't bother calling bc they'll answer & hang up on you. very rude. was trying to call and ask a question.
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July 2023 by MsDragontamer
Had fun getting my son his birthday bear. The staff are amazing and so sweet when dealing with kids, and I love that.
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July 2023 by Kristina
It was much better a few years ago when it was an actual storefront and had ACTUAL kind employees. The little girls you have there now are either catty, annoying, or just plain d**** I prefer taking my kids to the Somerset location with knowledgeable employees and a real storefront.
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June 2023 by Rach Baby
Good place to for your kids to create a memorable teddy bear ☺️good customer service too they greeted you and welcoming you on in with opens arms they are very helpful and everything will be coming back soon
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June 2023 by Lynne DedomenicoLy
Took my granddaughter here she loves build a bear ever since my daughter bought her a 3 pack mini set complete with machine and stuffing and birth certificates they have more characters than just bears now.
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April 2023 by Kelly Miller
I wish this was an actual store and not just a kiosk. It's very awkward to find a place to stand out of the way when it's busy.
