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January 2024 by InsaneClownDD
close at 4 pm. really…. who gets off that early?
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November 2023 by Michele Rapp
This branch is a joke. My grandson refinanced his student loans in to his ownname when he became a adult because he needed a cosigner at 17 when he started college. They duplicated his paper work meaning on paper has has double loans. The branch continues to say it will be fixed in a couple more days, yet during this time he is bombarded with collections calls which are weighing heavily on his well-being. This has gone on for months with no resolution.
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November 2023 by Angela Whitehouse
My son applied for a STUDENT loan in August 3rd 2023 and they FINANCED him incorrectl. Citizens terrible banking unprofessionals strapped my young adult son with AN EXTRA LOAN PAYMENT. Nonsense and shame on you all Citizens Wanna be Bank employees.....tisk tisk all this undue mental stress your payment department is calling my son ONCE A DAY to collect a payment for a loan that doesn't exist! Get it together loan department, member services and collections HELLOOOOOOOO READ HIS NOTES IN YOUR COMPUTER and save your breath by FIXING YOUR MISTAKES. This is unheard of.....until now right? You know his name Novi Michigan wannabe professional loan department....and if ya dont....check with your other incompetent Novi, MI location.Once the problem, hardships financially and other ways and also not to mention the undue stress.....once you have just simply take the act of integrity and fixes your mistake will I delete mine and many others will or may delete their onions.
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November 2023 by Scott Albanys
Poor service, start to stop. Trying to take money from college kids!
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March 2023 by Moshe the Medium
So I just moved to Michigan and I was going to this particular beach for over 2 months and I recently got my taxes sent to this account . So I went to get some money out yesterday and I showed all the documents they asked for and then he called the cops. When the cops came they said the bank called them on a fraud call. Everything was a so called misunderstanding but I know I’m my heart it’s was discrimination going on because I’m Black. People of color be careful of this bank and others in the suburbs. I’m still mortified from this.
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June 2020 by Noah Warra
This bank is a great bank with great service as many of them have. The bankers are good bankers and the managers are great managers. I would highly reccomend this bank to others and would suggest opening a checking account and a credit card with them for new clients.
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January 2019 by Jennifer Hurst
If you're going to have a drive thru maybe make sure it is open at 9am as advertised. This was the 3rd time that ive waited 5-10 minutes past 9 then came in to the bank as they were opening the drive thru.
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June 2018 by Charles Karibian
Wonderful helpful and knowledgeable staff and very assessable manager
