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October 2023 by Luke Siemz
I don't really write reviews, but I am writing a review for this store. The 12 Oaks Coach is my favorite fashion store. I will make a trip just to visit this location. It's one of the last surviving examples of customer service in a retail setting. I have had a pleasant experience with every brand rep that works there... the store manager, Heidi, is doing a great job ! Brittany is such a kind & attentive sales person. Great personality & makes you feel appreciated as a customer which is important to me (especially when dropping some $$). Destiny is talented and detail-oriented which I appreciate. Stephanie was attentive while I was shopping for jewelry & I enjoyed our conversation. They are all wonderful. Looking forward to my next visit! I enjoy my little Coach collection ~
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September 2023 by Stephanie Smith
Best quality
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July 2023 by BreJayelle
Went in expecting a not so great experience based on the reviews I happened to see right before I came in…SOO glad I didn’t let that deter me. The service I received from the second I walked in the door was stellar! The ladies were welcoming, personable and overall great! Thanks so much Brittany and Destiny!!
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July 2023 by Bre Lark
Went in expecting a not so great experience based on the reviews I happened to see right before I came in…SOO glad I didn’t let that deter me. The service I received from the second I walked in the door was stellar! The ladies were welcoming, personable and overall great! Thanks so much Brittany and Destiny!!
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July 2023 by J C
I came here to buy the coach rogue. The gentleman Don helped me try bags. One of the bags had a defect and I came back to exchange and he was extremely kind and got another new bag and helped me unwrap it to inspect it. It is perfect!!! Wonderful customer service.
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June 2023 by Towana Annette Harris
Nice store. Friendly employees will be back
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June 2023 by Jess W
I came here to buy the coach rogue. The gentleman Don helped me try bags. One of the bags had a defect and I came back to exchange and he was extremely kind and got another new bag and helped me unwrap it to inspect it. It is perfect!!! Wonderful customer service.
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June 2023 by Tonja S.
05/16/23...I had the opportunity to visit the Twelve Oaks retail store and Destinee was available to assist me with my special concern in my purchase of Coach Bag.I explained what I needed in Service of the Bag; Destinee was very helpful and considerate; she even reached out to her Store Manager (gentleman w/glasses & locs :~) ), who helped her with finding several BEAUTIFUL PIECES that could fit my specific need.I chose 39 inch Rogue Colorblock bag; Destinee then put the finishing touches on it by monograming the hangtag.I have gotten nothing but complements about my bag and it brings a smile to my face.Thank you Destinee and Coach Twelve Oaks; you were there tohelp during a Rough Patch; it was greatly appreciated more than you realize.
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May 2023 by Wood Mama
I took my mother here for mother's day, and she loved it. The staff was very friendly. They can take a while though to grab the items once you buy. I didn't realize they, like, wrap it all up nicely with bows and stuff when you buy. Interesting. Different. But mom absolutely loved it. We also got a mini wallet for free for spending x amount.
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May 2023 by Sally Hildebrandt
Wonderful service and great selection of merchandise.
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December 2022 by Andres A
They sure have a thing with people returning stuff ??♂️
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August 2022 by James Dougherty
I generally have a pleasant experience whenever I visit COACH, however today was especially pleasing.Tina provided exceptional customer service, and I left feeling completely satisfied. Thank you again.
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July 2022 by BENJAMIN HIBBARD
Horrible service last week with the manager that was working.
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July 2022 by Bruce Popejoy
Stopped in to get some leather cleaner to clean my backpack. The young man who helped me was great and showed me everything I asked to see. Ended up getting the cleaner and a t-shirt.
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June 2022 by Leda Sanders
Beware of their return policy, I purchased REGULAR PRICED items from this location, however when I tried to return the items the very next week( unused)they told me that i could not return them. They told me I couldn’t return them because the items were discontinued. Not once I was ever told that when I purchased them. The manager, Heidi was very rude and argumentative. She told me that my problem was not her problem. However the other manager Tina was great, she offered me another alternative, after I told them I was not leaving until they address my problem. I had to mail them back to Coach, which they should have told me that when I first walked into store, not a hour later. I will never shop at this location as long as Heidi works there, she has very poor customer service skills and she needs to be retrained.
