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November 2023 by William Lutz
Nice selection, reasonable prices and friendly staff
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November 2023 by Lori Boyce
Deonn provided fantastic service and advice as I was buying vinyl flooring and related materials/ tools. Extremely efficient. I purchased and had everything loaded into my vehicle (he did that too) in less than 20 minutes.As for the store - made selection very easy - great to have so much displayed and in large enough panels to get a feel for the look. In addition, the online tool (we did that the day before) was extremely useful including thinking through how to lay out the planks. Thank you.
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November 2023 by Mohamad Bazzi
I had a great experience at Floor and Decor located in Novi Michigan. I had a great young lady help me throughout the whole store, it took a little over 3 hours to collect whatever I needed. Gabriella Somerset who works at Command Center helped me throughout my first journey at the store and she was amazing and helpful. Deandre also supported me throughout the store and was a great supporter. I recommend these 2 young employees to support you with all your needs and wants at Floor and Decor located in Novi.
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November 2023 by hossein t
i am a pro account, spent over $90,000 on one project alone.On Nov 3rd 2023, Donna who clams to be the pro account manager was super rude, unprofessional, talked to my wife like if she was her grade teacher (what a shame). and it seems to be a pattern since it was not our first time dealing with rude employees.we spend way too much in your store to treat us like this.
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October 2023 by Reem Kahaleh
Do not go there they are the worst !!Worst stuff and manger ever !! They have the worst product! I have bad experience with them and the service i got ! Please try another stores and brand before think about this store . Its s.. definitely s..!!
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October 2023 by Joseph Micakovic
Sam is a great associate and very helpful . Aquaguard ended up being my choice waterproof and scratch resistant and 1/2 inch or so of padding decided to do a larger area once i started .
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October 2023 by Joey Nasser
I shop here all the time and love the variety of tile and how everything they have is in stock. Steeve and Adam are 2 amazing guys that work there! They always go out of their way to help me with anything I need.
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October 2023 by Calvin W.
If I could give them zero stars I would! Absolute worst location of them all. If you try to call they don't answer half the time and the other half the employees have zero clue what they're talking about. I called today about questions on luxury vinyl and was told they're to understaffed and to call back later.
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September 2023 by JEFF BICKERSTAFF
Spoke with 2 different women at the pine Ridge Naples location, they didn’t tell me their names but both of them were rude, short and bad attitudes. I have a new build and just decided I will not be do business with these people even if it means leaving it as is.
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September 2023 by Rz M
I don’t usually leave bad reviews. I know that people can have a bad day. But as I look through other reviews I feel that my experience was not someone having one bad day but rather a pattern of behavior.We had trouble finding the entrance so were driving around for longer than we liked and when we finally got to the front door to enter a man abruptly and rudely stopped us and told us that we could not enter because the store would be closing and “it said so on the internet.” We were so surprised by how hostile he was. I totally understand working long days and not wanting to stay late for customers but there are so many nicer ways he could have said that the store was closing.It’s not a really big deal but it definitely turned us off to even considering returning whenever “the internet might say they’re open.”
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September 2023 by Katie Kennedy
Drove from 40 minutes away to get my pick up order as early as I could. Arrived 10 minutes before closing time and they had an employee guarding the door who told me that they were closed, there was nobody in the warehouse, and that they can't do anything for me. I'm sure my order was sitting on a cart they could have easily grabbed for me.
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August 2023 by Jamila Wilkins
Shayla is the absolute best at what she does we had an appointment the same day she helped us with two bathrooms we didn’t have a clue what to do with. Every time we go to Floor & Decor Novi everyone is very helpful
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August 2023 by rachael conklin
The customer service here is awful. Many employees on the floor and yet no one available to help with customer pick ups. Additionally, I have waited in line to check out for 15 minutes before. Do yourself a favor and head to the Ypsilanti location. They are much more accommodating.
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August 2023 by Dan Ryan
You will get better service at a small business, but the quality and price are in another league. I didn't have what it takes to spend another $10k to support an upscale boutique. Prices on natural stone are very compelling.
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July 2023 by Barbra Robinson
Great customer service, so many choices of flooring. I was excited looking at all the different flooring. A lot of ideas were running through my head, lol