The Fossil Store at Twelve Oaks Mall in Novi, MI is a popular destination for stylish watches, leather bags, handbags, accessories, and personalized gifts. Known for blending modern design with classic vintage details, the store offers timeless watches, including smartwatches powered by Wear OS that help customers stay active and healthy. The store is well-organized, clean, and features a friendly, knowledgeable staff dedicated to providing excellent customer service. Many customers appreciate the reasonable prices and quality products, emphasizing that they can find stylish, well-made items without overspending. The staff, including a standout manager, is praised for their helpfulness, honesty, and genuine care, making each visit a positive experience. Customers often leave satisfied with their purchases, from watches and sunglasses to bags and accessories, and value the personalized service received. The store's welcoming atmosphere and attentive staff ensure that shoppers feel confident in their choices and enjoy their shopping experience. Overall, the Novi Fossil Store is regarded as a reliable, friendly, and well-loved location for those seeking fashionable accessories and gifts in Michigan.
This store has a wide variety of high quality watches at great prices. I didn’t think they would have the style I was looking for but they did! Great customer service from Gabby. Highly recommend stopping in.
January 2026
Excellent service. Team member was inviting and caring.
October 2025
Im from out of town here for work. I own a fossil watch and stopped in to ask about resizing (little to big). Graham helped me instantly. He was able to remove 2 links after a couple tests fits. I was out in less then 5 min! What a great experience! Graham is an amazing employee and extremely helpful! Highly recomended!
