This Home Depot in Novi, MI, offers a wide range of tools, appliances, outdoor furniture, building materials, and gardening supplies to help customers with various home improvement projects. The staff is generally helpful, with some employees providing expert advice and going out of their way to assist, such as helping load heavy items or addressing product issues. However, there are some frustrations, including long wait times for custom orders like blinds, which took almost four months to complete, and difficulties with online orders that arrived damaged. Customers have also expressed dissatisfaction with the lack of in-store samples for certain products, such as siding, which they felt should be viewed before purchase. While some staff members are praised for their helpfulness, others appeared clueless or unprepared. Customers appreciate the availability of plants and gardening supplies, although some items, like lavender bushes, may not be suitable for the local climate. Overall, the store provides essential home improvement and gardening products, with attentive staff available to assist, despite occasional service and product issues.
Stoped by to pick up some cameras and a doorbell. Everyone at the checkout was super helpful getting stuff out of the security cage for me. Russell even ran to the back to get me some items that were not up front. Thanks for being so helpful.
July 2026
Great place to do business..very helpful and pleasant..
June 2026
The guy in the plumbing department (I was unable to catch his name), was a lifesaver and helped me find a retainer clip that was compatible with my Moen shower plate. Thanks again!
