Hardware Stores in Novi, MI

“We had such a wonderful experience at Ace Hardware thanks to Margaret and DJ. Margaret was incredibly sweet and friendly, and what really stood out was that she remembered my name after just a random quick interaction the day before when I had stopped in to look at their zero-turn lawn mowers. When my wife and I came back the next day to purchase one, she recognized me right away and even remembered my name, which made the whole experience feel very personal.
During the purchasing process, there was a small setback with the total not coming out correctly, but Margaret and DJ, the store manager, went above and beyond to make things right. They were both so kind, helpful, and genuinely apologetic about the delay, even though my wife and I were not in any rush at all. They made sure we felt taken care of every step of the way.
What impressed us even more was how well they handled everything while the store suddenly got very busy and a line started forming at checkout. They stayed friendly, professional, and focused on helping us while also managing the rush of customers. Margaret and DJ truly went above and beyond, and we really appreciate their excellent customer service. They made our mower purchase a great experience, and we would absolutely recommend this Ace Hardware location because of them.”

“Congratulations for the 2025 distributor show
Once again hat off to you, the nicest people welcoming all of us who attended
,excellent concrete demo
Good food and full of products and materials for the construction trade
Cougar is the best
Best regards from Dynamic innovations Concrete”

“Rockler hosts a variety of woodworking events, and I’ve taken a few workshops over the past couple of months. I’ve been pleasantly surprised by the quality of each one. The instructors are helpful when needed without hovering, and they’re extremely knowledgeable. Pricing is also very reasonable.”

“I had a great experience at the Novi Home Depot on February 23, 2026. Gabe provided outstanding service. Instead of just pointing us to tools, he took the time to understand the problem we were trying to solve and recommended the right solution. He was knowledgeable, patient, and genuinely helpful. Because of his assistance, we were able to fix our issue quickly. Thank you Gabe for the excellent customer service!”