Kate Spade at Twelve Oaks mall is a destination for modern, sophisticated style, offering a range from purses and work totes to wallets, shoes, and earrings. The store provides a luxury retail experience with unique styling. Customer service is highlighted as a major strength, with staff described as fun, engaging, down-to-earth, patient, and extremely helpful. Associates are noted for providing excellent service, bringing out multiple styles for comparison, assisting with exchanges without a paper receipt, and handling warranty claims. They offer a military discount with ID. This location is praised for its good retail service, which contrasts with a less helpful experience from one associate and the feel of other locations. The overall result is polished ease and a positive shopping experience that encourages customers to return.
