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“Loved the selection, loved the staff, so very helpful!!! I'm embarrassed to say, I spent well over 2 hours there trying on all kinds of stuff and got 11 items for $180. I never even knew this store existed I was in Livonia at Lane Bryant and the woman in front of me had a gorgeous dress on and I said where did you get that dress?!? I would buy that all day, everyday, and she said go to Torrid she will forever be my hero 😍”
10AM - 9PM
27484 Novi Rd, Novi
Womens Clothing
“Best retail clothing experience I’ve ever had and it’s all thanks to Angel! I came in to return a pair of jeans that I ordered online and didn’t fit and Angel greeted me with a big smile and offered to help me out, so I decided to try on some jeans to potentially swap with during my return. I didn’t expect to find anything good since my height and leg size have made it impossible to find cute yet comfy jeans, but she helped me out tremendously and knew exactly what I wanted. I ended up trying on a handful and left with not just one but two pairs and they are the best fitting ones I’ve ever owned?She was definitely the most helpful clothing retail employee I’ve ever encountered! ??”
“Just had a fantastic experience at this Vans store! I purchased some shoes online and needed to exchange them! The staff was super accommodating! I decided to then look at their clothes and accessories! I found some really great deals that were on sale to my surprise! The customer service was awesome all the way around! I definitely am a Vans Fan!”
“Yeah the stuff is a bit pricey. That's hot topic. You know that going in.
This location is one of the biggest I've been to. Everything is well stocked. Staff is always kind and helpful. Even when they are packed they get through the line fast.
Ive been to 30 or so hot topics and this is one of the best.”
9AM - 10PM
43550 W Oaks Dr, Novi
Womens Clothing
“Was trying to exchange gifts I had received; however, they did not have my size. Robert in the shoe department was extremely helpful. He even tried checking other stores and online for me, to no avail. I did not have "gift" receipts for the shoes and 2 pairs of jeans I needed to exchange. I ended up getting Kohl's gift cards that had no expiration. They were on sale, which caused a few dollars less on the cards. Robert was so helpful and kind. Even told me to come back on Wednesday; it's Senior's Day lol for me.”
10AM - 9PM
27640 Novi Rd, Novi
Womens Clothing
“Today I want to give a special compliment to the most amazing woman her name is LONDON ❤.. I tried on a couple cute zip ups from the sale area and I set my purse on the counter not thinking and walked away with my clothes to buy . I noticed my purse missing omg I was all over asking people to look around… the. I seen LONDON and in a panic I told her she went real fast over to her area and said here it is❤… thank you sooo very much special lady I hope good things for you and the biggest hug”
“Dana has been helping me for years and it’s one of the reasons of many I’m a returning customer to this particular location . Service is amazing across the board . Thank you guys so much!”
“Oh my gosh!!!! I usually hate shopping in person. My daughter and I came here and it was an amazing experience! Ellie (Idk if that is how you spell it) was AMAZING! I would have happily stayed there all day trying stuff on. I can’t wait to go back! The clothes are high quality and reasonably priced! I wish I could give them 10 stars.”
10AM - 9PM
27550 Novi Rd, Novi
Womens Clothing
“A salesman in men's shoes, Carlton Marshall, was a great help with our return. Saved us from wandering around looking for help. Outgoing, enthusiastic, efficient! Hang onto this employee, Macy's; you have a winner!”
“We didn’t go in thinking about cowboy boots but boy howdy did we leave with them! Ian was very helpful, super chill and a pleasure to work with :) We got all we wanted and more! Thanks so much!”
10AM - 9PM
43705 W Oaks Dr, Novi
Womens Clothing
“Visited here after many years and found clothes quality have improved and are at much affordable prices. I was really amazed by quality, variety and prices. Must visit place if you need to buy daily wears within budget.”
“I had the BEST experience at this store. I was desperately searching for a place that sold a decent strapless bra for women with a larger bust. So hard to find something that fits! But this Soma store was the answer. Marianna and Megan were the absolute best. I placed an order in the morning and then called in (I was in really in a tight spot time-wise) and they made sure that they pulled my stuff in time for me to pick it up on my lunch break and then helped me make sure everything fit properly once I arrived. They were helpful and kind - it was the best bra buying experience I've had in years. I don't usually write reviews on Google, but I was so pleased by my experience there I had to share. If you are looking for a good place to buy a bra or pjs in person, a place with actual inclusive sizing and colors, this is the place!”
10AM - 9PM
27812 Novi Rd, Novi
Womens Clothing
“Great customer service. Online order with Levi sent the wrong pair of pants ? They exchanged it for me right away and repair one button for me for a pair of pants that I got a month ago. Dylan was excellent with his customer service, great experience
?❤️”
10AM - 8PM
27150 Novi Rd, Novi
Womens Clothing
“I had an awesome experience at JCPenney thanks to Felicia in the jewelry department. She was super friendly, patient, she made the whole process easy and enjoyable. You can tell she genuinely cares about her customers. If you’re shopping for jewelry, definitely ask for Felicia, can’t say the same for the “manager”. He was very dismissive and even needed help to look up our account. If you ask me, Felicia should be the Manager, cause thanks to her I still gave a 5 star.”
“Great store with really unique products!!! They have super cool licensed apparel and products that are super popular like Totoro, Disney, Harry Potter, Jurassic Park, and Anime shows. They have lots of things like clothes, backpacks, mugs, notebooks, and stuffed animals. I love their selection of Loungefly bags and Disney stuff They also have fun little treats and snacks to try, Id recommend giving some of them a try!”
“Craig was a pleasure to work with! My fiance and I were shopping for outfits for our save-the-date photos for our wedding and Craig was so informative, patient, and kind! He even gave us a referral to a seamstress that we could use! I highly recommend this store and will definitely be returning!”
10AM - 7PM
43520 W Oaks Dr, Novi
Womens Clothing
“Paid a visit for a couple of things for vacation. Everyone was friendly and helpful. Great selection of everything that I was looking for. Signed up with my birthday information and will receive a $50 certificate good on $100 purchase around my next birthday.”
10AM - 9PM
27234 Novi Rd, Novi
Womens Clothing
“I'm not particularly a fan of malls in general...but my visit to Novi mall was pleasant, thanks to Stephanie at Loft!
Her radiant smile and pleasant demeanor is a welcomed asset! Be sure to stop in and say hello to Stephanie....and experience a ray of sunshine!!!”
“Aeropostale has the best jeans and great deals! Jake is amazing! I was looking for a pair of jeans and they didn’t have my size so he searched online and found them in the back for me. Great customer service and great quality jeans!”
“I recently had a fantastic experience at the Lululemon in Twelve Oaks, and I just have to give a shout-out to the associate who helped me, Hayley. She made the whole shopping trip a breeze! Hayley was super attentive and really knowledgeable about all the products, and she made sure I found exactly what I needed. Her helpfulness and friendly attitude really stood out, and I left super impressed. Big thanks to Hayley for making my Lululemon visit a great one!”
10AM - 9PM
27500 Novi Rd, Novi
Womens Clothing
“Absolutely stunning collection! Not overly fancy, just elegant and classy. I loved the sale section. Lots of beautiful pieces. I found a tiered white dress for my birthday and it’s so dreamy, I love it!
The lady at the counter was very friendly and welcoming too. Definitely worth checking out if you need something for a special occasion or event. The sale section had so many lovely dresses in the $30–45 range. Amazing quality and great prices.”
“I went to this location at 12 oaks with my wife looking for an appropriate clutch style bag for a wedding. The ladies working the floor were so helpful, bringing out several styles, colors, bags what not so my wife could compare. Keep up the great customer service! We will definitely be back! Also they provide military discount with ID provided for all the veterans out there.”
“Really efficient returns experience and since I just wanted to get a new size ordered, the guy at the desk helped me match the discount I got online. In and out in less than 10 minutes without the hassle of needing to reorder myself. Thanks!”
“Outstanding service! Lisa and Destinee were friendly, patient, and incredibly helpful. They helped me narrow down my choices and find five swimsuits. Shopping for swimwear isn’t always easy, but they made the experience fun and stress-free. Thank you for going above and beyond!”
“The GM Lisa provided amazing and timely customer service. She went above and beyond to find the items that I needed and was kind throughout the process. This location is very well kept and organized!”
“Staff was friendly even if I was there with my 2 lil girls that had No clue what they wantedFitting rooms were nice roomy and easy to get toMy girls gave me several gift ideas to pass on to Santa complete with photos”
“After having my ego destroyed by another store in the mall.. I went to where I should have gone first. J. Jill. In less than 10 minutes,Sarah, my new stylist, set me up with multiple. interchanging outfits. I was looking for Gar Animals.. 2022 for adults. I have a lot of skills. Dressing myself isn't one of them! And guess what? I'm not a size 16, b***** I'm a medium. JJill is where it is at, and if you are lucky enough to find a person like Sarah, who took the tim to cuff my sleeves and make me feel like a million bucks. You are blessed!”
“Top brands, half the price. If you're too poor to buy cheap like me this is the place to go. Reasonable prices for stuff that lasts! Lots of clothing, purses, and shoes. They have men's, kids, and women's clothing and shoes. Small home goods, Jewelry, and travel sections.
They always have new stuff, clean store, helpful staff, and great clearance!”
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“This is truly the “come as you are” barre. Thanks to Bridget and her team for providing personalized support and always encouraging everyone who takes time to join a class - no matter their level of fitness. Great PB team.”