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“Just wanted to give a shout out to Monica and Octavia. They went above and beyond helping me out today and Dollar General should recognize their outstanding customer service.”
“Very clean store, well organized and the friendliest customer service. High quality products for sale at a lower price than big stores. Love this place! Can't wait to shop here again!”
“This is a place if you looking for that odd thing is very inexpensive this is the place you ought to go and bring your kids so they can find a du dad that they need to have a do”
“I didn’t experience the bad customer service everyone is complaining about. I thought they were nice although it’s the bare minimum nice. But I did see rude / annoying customers and that is probably why the sales people may get “not so nice” sometimes.”
“I've been to several DT stores in my area and this is the largest, cleanest, most organized and well supplied I've been in - it took a couple visits to learn the layout, where the household items I normally purchase, browse the larger food section, and the new items I've never seen in the other DT stores, and price check the items that have increased - staff is courteous and very willing to be of assistance when needed - it's an adventure and as it's still within my 'area of travel' believe it will become my favorite store for finding everything I need in one place ?”
“Much improved since the month prior. Items are stocked and they were unboxing more at the time. Surprising to see some new things like a ratcheting screwdriver for $3 that can be found at other retail stores for 4x the cost. Some items are $1.50 now, however, this also reflects quantity and size of the products and still a good value.”
“The story is very clean the aisles were organized they even had an amazing Clarence rack. You can definitely see the hard work they have been doing to get the story rearranged and organized every time I go the people at the register are always so nice..”
“Update: Thank you to the kind managers who helped me resolve this issue today, they understand customer service is important and helped me immediately.2/5 I go here everyday I'm a regular and today I got attitude for no reason by cashier Tanya, who im always kind to. Unacceptable I may need to stop coming in. Customer service is very important. I was also rushed out of the store while it was completely empty. I will be contacting manager tim and if this isnt resolved corporate.”
“Clean, neat and tidy but they don’t have good product/stock as if you were to go to family general. Service was friendly. They still charge the same amount for less product sadly.”
“This is my favorite store ever! I know all the employees as I would my family lol. Yes I live super close to here. Everyone is always so happy to see me when I come in. I love the employees, they’re family to me”
“Love dollars general stores but this stores dirty never stocked up it needs a good overhaul from back to back. Watching casher outside on there phone talking to boyfriends or family members!”
“Was really impressed by the clean and neat store. The cashier Tasha was extremely helpful and polite. The store manager Willie was excellent! Thanks for making pontiac great.”
“I had been looking for Valentines decorations & decided to stop in here, had forgotten it was in the area. Although there wasn't a lot of home decorations for Valentines which is what I was looking for, I was surprised how organized it seemed to be at this store and decided to look for a couple cards while here. Was pleasantly surprised that I actually found TWO-a birthday card for my nephew and a valentines card for my husband. They were 2 for $1!!! And they weren't silly cards that were a waste of money like other places! Glad they still carry cards, my hometown one I couldn't find any. The cashier was extremely nice. I Will go back here when I have more time to check it out more.”
“Friendly people work there, they are always available to help you and the line to check out is usually short.Store is clean, product is stocked and pulled to the front so, it looks full. I like coming here to get a few things. Personally I don't buy most of my groceries here because most of it is more expensive than other actual grocery stores”
“Bright New Superstore! Immaculate new location with plenty of regular-line $1.25 items, and a full line of "Plus" items up to $5. All "plus" items are clearly marked. Expanded grocery section with many canned goods (try the Pampa mushrooms), many shelf-stable groceries (including milk), and a small selection of baked goods. (Elie's bagels are great, as is the Gold Medal wheat bread; both $1.25/pkg.) Also a 12-door cooler section of refrigerated and frozen foods. Many name brands in the frozen section: think Red Baron and Tony's Pizza, Breyer's ice cream (all 3 are Plus items), and frozen Tina's Big Burritos for $1.25. Orange juice in the cooler is surprisingly good: tasty, not dilute or bitter; only $1.25/ 20 oz.Happy grocery shopping!”
“This particular one is the Walton At Pontiac! The service is excellent and there is a Latin boy who serves... WONDERFUL! He is super nice, very attentive, very kind! I like going there!”
“Dollar + location. I've noticed a shift in product to the "plus" pricing ($3/$5) and phasing out of some of the standard inventory. Very nice team work here stocking, check-out, etc. Convenient location near Hollywood Market.”
“A bit larger than most so it has some items that you don't see at other stores. Nice people working there helped me find what I needed. I bought more than I expected. When the cashier started to get too many customers, she called for back up/help. She was very pleasant to talk to also. Thank you for a nice shopping exoerience”
“EDIT 6.13.2020This store has drastically improved over the year. It's clean, stocked, and well-organized. The staff members are lovely people who seem happy to provide a great experience for the shopper.Navagated the isles of this store carefully as natural movement is restricted due to the floors being littered with garbage, large piles of clothing, and other retail items inefficiently stored in shopping carts. This irritation warranted some frustration but it wasn't until I stood alone at the checkout counter for a lengthy period of time did the full extent of incompetence come to light. Nutshell: the staff member who eventually arrived to cash me out posted up at a different register and stated, "I'm over here, guys," and proceeded to tend to customers that had been in line BEHIND me. I asked if someone would be coming to help me. He dismissed me so I asserted myself by insisting he take care of me after he finished with the rude person who knowingly cut the line. He offered no apology but casually went about his task. I was left with the impression that he was simply demonstrating his regular behavior on the job.I gave 2 stars only because they had my desired product in stock.”
“I went for a bookcase and got exactly what I were looking for after searching the web the price there was much more reasonable $20 at family dollar and $34 at Walmart”
“The manager at this store is the whole reason why I go there, he actually does a good job and he's not rude. Everybody there is nice unlike the horrible location on University drive and the one on Walton boulevard.. now those two stores should be avoided at all costs and are being ran by hoodrats. I live behind the Dollar general on University and I still choose to drive all the way to this one because it's that much better and you don't have to deal with any drug dealing and these people treating it like it's their own hangout instead of a workplace”
“I have been shopping at this location for years and never have I seen it this organized and clean, all products facing forward and floors are clean outside and inside!! the staff is really friendly and knowledgeable. The new manager has stepped it up and it shows in his employees and in how the inside looks great!!”
“"OCTOBER 15,2023. I WAS AT THIS DOLLAR THIS DOLLAR GENERAL STORE A FEW DAYS AGO - ...❕ FROM: Rebecca LaTurneau."
. I'M WONDERING IF THEIR EMPLOYEES WARE THEIR NAME EMPLOYEE BADGE ON THEIR STORE UNIFORM ? "
{ **** "I was at this GENERAL DOLLAR STORE TODAY MARCH 14, 2024 }. THE EMPLOYEES HAVE A MUCH BETTER ATTITUDE AND ARE MORE PLEASANT } ????!”
“This place is great! best deals can be found. Some of them are even only a dollar. Wow five stars all the way. Just look at it, it's a Dollar store wonderful what deals to be found. Check it out sure you'll find some great treasure.”
“I come to this location often with my kids. We absolutely love the friendly staff. They work hard to keep the place running and they are always so friendly with myself and my kids!”
“Christmas Eve day I went over to the store to get a few things more like 2:00. It was a young lady that working there. She was all alone She had like 10 people in front of me and 10 or 15 behind me. She was pleasant. Smile on her face. Amazing attitude. I'd would have lost my mind whatsoever Hired her you're not paying her enough. I wish I knew her name. She had dark hair and glasses but she was so pleasant and so patient never once lost her cool. I love the new management and I love your new staff, especially this young lady. I wish I'd have gotten her name
It was under different management before or so we quit going there. Now we're back
Keep up the great staff. She's gold”
“This is the Dollar General I go to the most because it's closest to my house. I think it's better than most Dollar Generals as far as Dollar Generals go. Still, the vibe is very Dollar General-y. If you know, you know and if you don't know, I don't really know what to say. Going to a Dollar General isn't just a quick stop at a store, it's a whole experience and call me weird but I kind of like it for that. At this Dollar General, for instance, the button you press to get the staff to come check you out broke so they replaced it with a rubber chicken for a while. ? If you don't appreciate stuff like that, go shop somewhere else, you don't understand Dollar General.”
“Store good. FYI they have new hours they're not open till 11 am don't follow Google hours so you won't be disappointed when you get there and that thier close ?”
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“Monica T. and Nicole H. at this Dollar Tree location were absolutely amazing and went above and beyond to help me. I was in a huge rush, and they were both so kind, patient, and incredibly helpful the entire time. They were very knowledgeable about all of the Dollar Tree products and quickly helped me find everything I needed without making me feel stressed or rushed.
Their customer service truly stood out. Both Monica and Nicole were friendly, professional, and genuinely cared about helping me have a good experience. It’s not often you come across employees who are not only efficient, but also so warm and attentive. They made what could have been a very stressful shopping trip so much easier, and I really appreciated their help.
Dollar Tree is lucky to have employees like Monica T. and Nicole H. They provided outstanding service, and I hope they get the recognition they deserve.”