FedEx Ground

Hours: FedEx Ground at this location is not open to the public, but it provides package delivery and pickup services through contract carriers. Customers have shared mixed experiences. Some appreciate the helpful staff and good customer service, highlighting staff members who went above and beyond, especially one employee named Jennifer who personally assisted with a missed delivery, stayed in contact, and reassured the customer until their package was found. These positive interactions involved helpful security guards and staff who fixed difficult issues and provided follow-up. However, there are concerns about the delivery process. Some customers reported that packages, such as rims and tires, were delivered without signatures, with drivers signing for the packages themselves, and only partial delivery confirmation photos. Others experienced package theft or damage when packages were thrown onto their property, even after multiple complaints, with no noticeable improvements. Overall, while the staff and customer support can be helpful and attentive, issues with package delivery, security, and handling remain, causing frustration among some customers. The location's limited accessibility and inconsistent delivery practices are notable points for those relying on FedEx Ground services at this site.

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1. Lake Orion, Michigan