Home Improvements near Orion, MI

“Clean store. Occasionally it takes time walking around to find someone on the floor to assist you but whenever I have found that person they've always bent over backwards to help me. Anytime I've had to go to the customer service desk for questions, returns, etc. they have went above and beyond to assist me at this store / location. Thank you Lake Orion Home Depot!!”

“I had such a nice, small town experience this last time I went. Andrea, the store manager was EXTREMELY accommodating for me. Cindy and Robert in customer service were so so helpful and friendly. I went in the store very last minute to rent a truck or van. They offered so many helpful options to meet my ridiculous timeline and request. I could not be more thankful for how they treated me and really expedited the whole process. They made renting the truck a breeze, would 100% rent from them again.”

“The selection of items at this store is remarkable! There's a huge selection of high-quality merchandise at incredibly low costs. And the money you spend here goes towards home building and ownership for local families. This is also a very rewarding place to work and volunteer. Candy, Dave, Rich and I are just a few of the great people at this store. Check this store out - you won't be disappointed.”

“I purchased a thermo-true door @ Dillman upton. Branden my sales rep was fantastic! Explained everything in detail. Returned ALL my calls promptly (which is rare!). The door came in earlier than I thought. He set up a installer date. Installers were fantastic! They were very detailed, neat, on time, and installed perfectly! This is the place to buy your doors and windows. See Brandon and you won't have any problems. FIVE STARS. I'm very happy I chose them.”

“This is a great community store! The products are great (and not overpriced) and customer service second to none. If there is something you need help with, Dave and the team will go out of their way to help. Today I got a ton of bird seed and was helped to the car automatically. This has also happened before when loading solar salt. 1st class all the way! Thank you so much Oxford Tractor Supply!”

“My husband and I are always here!!! I was so happy to be helped by Ramiz earlier. He was so sweet!!! He found the exact screws I needed. He was very helpful, he deserves a raise!”

“The only reason you would have a bad experience at home Depot is because you're there not knowing what you're doing.... Home depot is not an education center..”

“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”

“Visiting from Washington state and was very surprised at the store and the selection of products. You could say if you don't find it here you probably don't need it. Much better selection than lowes or home depot with very comparable ptices.”

“Outstanding Customer Service from Wanda.

Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.

I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.

As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.

Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.

Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.

This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”

“The window screens are not organized by the pricing tag underneath each clump, but rather haphazardly. It took a bit of digging around for my dad and I to find the correct roll for my needs.”