“My husband and I had a wonderful experience at this Mattress Firm, and it was all thanks to Brendan.
From the moment we walked in, he greeted us right away and took the time to understand exactly what we were looking for, including our sleep preferences and budget. He was incredibly knowledgeable and honestly seemed like a mattress wizard. After we described what we were looking for, the very first mattress he recommended ended up being the one we purchased.
We still tried several others just to be sure, and he explained the differences between mattresses at various price points without ever making us feel pressured to spend more. In fact, he was hesitant to show us mattresses above our budget until we specifically asked because he wanted to help us find the best value rather than simply sell us the most expensive option.
During the purchase, we experienced a very unusual payment processing issue that was completely outside of Brendan's control. This is where his customer service truly set him apart. Rather than passing us off to someone else or telling us to call customer service, he personally took ownership of the situation. He stayed in regular contact with us while he worked to get the issue resolved, and it seemed like he genuinely cared about making sure we were taken care of. He went above and beyond to ensure the issue had the best possible outcome for me and my husband.
It's rare to find someone who provides outstanding service during the sale and continues to advocate for their customers after the purchase is complete. Brendan did exactly that, and because of him, what could have been an incredibly stressful experience ended on an overwhelmingly positive note. We couldn't be happier with our experience, and I highly recommend asking for Brendan if you're shopping for a mattress.”
“Chuck was amazing ? we found exactly what we were looking for,extremely knowledgeable kind and helpful.We'll be back to see you for the next mattress ??”
“Best Mattress Store in town. I highly recommend this store! They make sure that you get the exact mattress that suits your needs. They even delivered it to my house within the hour after buying it!”
“Jennifer was such a great person to deal with, she was so informed and gave us a full tour of each product and explained what it does and what we should in our last purchase and our future purchases. Highly recommend brand and Jennifer is a person should talk to for your sleep solutions.
Thank you Jennifer”
“Wonderful experience. Brad really made buying a bed set easy for me. He listened to my needs and requests and fulfilled my order. Delivery service was also excellent. They were pleasant and very careful in my house..”
“Jeff provided us with stellar service, he was extremely knowledgeable, helpful and nice👍 product selection was very good and top quality price wise. Highly recommend 👌”
“I love the selection they always have. Great prices which hard to find in July 2026. I bought a living room set in 2024 and a recliner this week of July 2026. Bob's delivery is top notch, as well as their sales people on the floor. I shopped at Garner White but their prices, availability for items never reflect their ads of same day delivery and huge discounts. That's what made me check out Bob's. They also have great coverage in case of any failures or accidental damage. Try Bob's if you're out looking for furniture. If anything changes with my experience with Bob's I'll update my review.”
“I recently went into the Rochester Hills store to purchase 5 appliances for my upcoming move into a condo. I had been to the store about 3 weeks earlier but I didn't write down the model nos. Joe the sales person on hand was able to do the research and get me everything that I needed for my move. It took some time however he was very thorough and I appreciated all his efforts to get things ordered. Thanks again!!!”
“Excellent Experience with sales professional David Pritchard!. David provided amazing service. If you need to know anything about furniture or mattresses, he is absolutely the person to ask for.
There is such a huge selection to choose from, and David really helped me understand the differences and why certain items fit my specific needs. He was incredibly patient, allowing me to go back and forth until I was confident in my choice. This is the one I picked!
The store is very clean, including the bathrooms, and they have an impressive selection. You'll be amazed by the different choices available. All the sales people and management created a comfortable and welcoming shopping environment.”
“So here's the deal. Im a sales manager. This place has good people. Rico did a phenomenal job. He has all kinds of knowledge. He takes his time with you and is personable. He definitely knows what to sell you based off of your needs, instead of gunning for top dollar. I'd hire him.”