Autobody USA of Otsego is known for providing high-quality repair services with a focus on customer satisfaction. The staff is friendly, professional, and goes out of their way to ensure customers are happy. They communicate clearly and frequently, keeping clients updated throughout the repair process. The work done is praised as flawless and better than original, with some reviews mentioning the detailed interior cleaning included. The team handles insurance coordination, arranging towing if needed, and even assists with rental car issues, making the process smooth and stress-free. Customers appreciate the honesty and helpfulness of the staff, especially during unexpected situations like parking lot incidents. The overall service is described as outstanding, with a personal touch that makes customers feel valued. Many reviews highlight the professionalism, helpfulness, and quality of work, recommending Autobody USA of Otsego as the best place for vehicle repairs in the area. Their commitment to safety, quality, and excellent customer care makes them a trusted choice for auto repairs.
I would recommend Autobody USA for anyone needing collision auto repair! The staff were knowledgeable, professional, friendly and they made some smart decisions in getting me the best parts covered under my insurance. I would not hesitate to recommend the entire team! Thanks Autobody USA in Otsego MI!
June 2024
Everyone of the staff are very nice and will go out of their way to make sure you are satisfied. Great work and great communication throughout the process. I would highly recommend this place.
June 2024
Awesome levels of professionalism.
Customer service was perfect; frequent and clear communication and very helpful, especially when we needed some help with arranging our rental and when offering extra service without being pushy.
Work was flawless, looks better than when we got it originally.
