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September 2025 by Chris Moran
This location gave me everything I wanted and nothing I didn’t. Yvonne was very pleasant and efficient and I would highly recommend this location if you’re looking for a reasonably priced rental car.
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July 2025 by Anita Raja
useless agency
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May 2025 by Eric Mink
Excellent service
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June 2024 by Jean D
The positive reviews are from family and friends, I’m sure.
Beware. Nasty people. Rude. You will be treated like you’re an idiot. Never coming here again. Go to a nearby city to rent.
If you choose to rent, get the names and numbers of area managers ahead of time because they won’t give them to you. They’ll also call them ahead of time and make erroneous comments about you.
You have been warned.
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April 2024 by Jamie Meyer
We had a great experience using Pellston Airport Avis. Staff was super friendly and easy to work with. Price was also 25 percent lower than similar rental at competitor
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March 2024 by David Levitan
Seamless rental with no issues. Very organized and helpful. Clean reliable car!
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March 2024 by Jill Byard
Great experience!! Highly recommend.
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October 2023 by Laurynn F.
Wow I WAS considering a rental from here for 2 weeks but after reading the reviews- NOPE. Your company should care more about customers experiences, you lost at least a grand or 2 just on me. Good luck, maybe invest on hiring better people.
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October 2023 by Kevin Praytor
I returned my vehicle with a less than full gas tank. This should mean that I am simply charged for the gas needed to bring the tank back up to full. The tank had ~3/4 tank of gas. I was charged $92.15 to bring the tank to full. This is an absolute scam as I was charged for a full tank of gas!My receipt states I drove 126 miles. If I get 14 MPG, which is the stated city mileage for this vehicle, that would mean I consumed 9 gallons of gas. If I was charged $92.15 for 9 gallons, that means I was charged $10.23/gal for Avis to refill this vehicle.Your website states, "Our rates for this service are comparable to the current local retail pump price." <---- That's a lie!I will NOT be renting from Avis, Budget, or Zipcar ever again.Edit: Since I can't reply to a response, I will do it here. Stop scamming people. Neither your website or T&Cs addresses returning a vehicle less than full. Avis simply charges for a full tank of gas. Unless I am mistaken, there is not another car rental company that does this; they simply charge you market rate to fill up the tank.
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October 2023 by Kenyatta Jones-Arietta
Avis' practices make it very difficult for a customer to want to use them. Because I am flying in on Sunday and they are not open, they want me to pay for Friday and Saturday even though the car will be sitting in their lot.Definitely not the way to get a customer to trust and want to use them. I used them once from this airport and pretty much was on my own. So now I am changing my flight to go to an airport with Enterprise, as they are much more customer friendly.
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October 2023 by Laurynn Frixen
Wow I WAS considering a rental from here for 2 weeks but after reading the reviews- NOPE. Your company should care more about customers experiences, you lost at least a grand or 2 just on me. Good luck, maybe invest on hiring better people.
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September 2023 by Blake Mathew
Very kind and helpful staff!!!
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September 2023 by Rachel Brinks
Unfortunately must add to the recent trend of poor reviews of this Avis branch. Terrible customer service, and it seems they are more than willing to take advantage of the customer in any way with their vague policies. Why a rental company located in an airport in a tourist area closes at 4p daily during peak season is beyond me. However, these policies and hours could be looked past if the staff had any shred of hospitality or empathy. Not much to ask of a company in the hospitality business, you would think.As it was my parents were stranded in the area and had little choice but to do business with them. Problems every step of the way during the rental process delaying their trip by an extra day. I am told the vehicle was nice and ran well. Upon returning the vehicle they meticulously cleaned it, filled up the tank, and dropped off at the same location by 4p. Three days later, I am now told they are being harassed by the company, contacting them saying they did not return the vehicle. So the saga continues.I urge those considering renting a vehicle here to keep records of all policies explained to them. Take pictures of the car and the dash before driving it off the lot, and again upon returning to the company. It seems you will need to defend yourself from baseless accusations and charges. If any other option is available just save yourself the trouble and do that instead. Seems like a predatory company, ready to take advantage of folks any way they can. Whoever runs this place ought to be ashamed.
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August 2023 by Tom Gnesda
Rented a car drove 40 minutes to pick the car up swiped my card, it was short 40 bucks she forgot to mention the 200 dollar deposit. The card declined only had one card. You can’t pay cash stuck here now zero customer service didn’t tell me I only had one swipe a day now I’m stuck at the airport. Yvonne was the rep her manager was there as well both absolutely lack empathy to the situation. If I could give zero stars I would. Honestly classless. Worse part is both budget and Avis are on the same system.
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August 2023 by Jaemar Beckford
Avis is the WORST company. I’m not sure if it’s just this location! I prepaid for the car without their insurance and when I arrived was told I had to take their insurance for $31 per day for 4 days!They took my credit card and put a hold of $250 and then at my return they charged me $214!I called and the rude lady that answered said the insurance is no longer $31 but $35 and they charged for refueling.I also brought back a clean car and a FULL thank!Be VERY CAREFUL OF THEM!
