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September 2025 by Dakota
I had a frustrating experience at this auto parts store. The assistant manager, was unprofessional—constantly on her phone and ignoring customers. I was given the wrong parts twice, which wasted my time and money. When I pressed the issue, she was extremely rude and made no effort to resolve the situation. Poor customer service and lack of accountability make this store a last resort. Avoid if possible.
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September 2025 by B. Weezy
Judy worked hard to help me this weekend after our alternator died just before crossing the Mackinaw Bridge. We pushed through towards the Cheboygan store as they were the closest AZ to Mackinaw.
Our camper died a few miles after Mackinaw City and we took a nap. In the morning we got it jumped and it stayed running now that we didn’t need lights on. So we limped into Cheboygan around 7am. By 8am we learned that store didn’t have one in stock and those workers said either we need to drive to Petoskey or we could sleep over and get it in the morning as no runs were coming from their Hub Store in Petoskey on Labor Day.
Around 2pm I realized I could probably figure out Uber and have it deliver, looked like it would have cost around $75 and would have been worth it to not to sit around and waste the day and drive home the next day and miss work.
So I called and spoke with Judy about our situation and plan to use Uber since otherwise we were stranded u til the part came in the morning and would have to sleep in the parking lot.
With her impeccable listening skills and compassion for her customers she understood our situation and said she wouldn’t allow a customer to stay stranded over a 45 minute delivery that was going to happen at some point anyway; or something like that. She called the Cheboygan store and figured out how to handle the order we placed earlier as she couldn’t see it submitted some 6 hours earlier.
Within about an hour or so we had our part in hand and 30 minutes later we were back on the road so I could make it to work the next day.
All this on Labor Day.
Thanks Judy for you high level of customer service!!!
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August 2025 by Adamkiller111
I love working here :)
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August 2025 by Sam Clement
Having trouble with my Turo Rental, Judy was awesome. Scanned the codes, did some extra troubleshooting. Then she gave me a great reference for a small local mechanic to take care of my issues. Great place!
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August 2025 by Elisa Hiatt
Came to get a steering wheel cover and windshield washer fluid.
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August 2025 by John Harp
Employee stunk of body odor and kept playing on his personal cell. ( I work outside in the heat daily and don't have issues)
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August 2025 by Jennie Brown
Amazing customer service! Professional and knowledgeable, Rob K. was fantastic and took great care of us and our vehicle!!
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July 2025 by Michael Kotz
David was a great help today!
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July 2025 by david steele
I just wanted to give a shout out to AutoZone in Petoskey Judy A is super helpful and always has a smile on her face. Very knowledgeful with great customer service a win-win.
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July 2025 by Melissa Gibbs
Very helpful staff
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May 2025 by Seth Jones
Jason their was absolutely amazon 10/10 would recommend
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April 2025 by john kregel
Needed a boat battery got what I wanted good price also.
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April 2025 by John Craig
Always have what I'm looking for
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April 2025 by andrew stich
Great good information about your car
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March 2025 by Pamela Hammersmith
Chris helped us replace headlight and had great customer service attitude. We are from out of town and he graciously offered to install.
