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February 2025 by Hector Jimenez
The drive thru OFTEN does not work or is out of cash for withdrawals.
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January 2025 by David Allison
If I could give negative stars I would. Unfortunately all credit unions and banks are the same.
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January 2025 by Jacob Sweeney
Yall have the worst automated phone system on the entire planet trying to reach someone on the phone today but everything else has always been phenomenal
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August 2024 by Maryjane Driscoll
I LOVE THE PLAINWELL BRANCH! Shout out to the tellers for always providing the best customer service to the best members!
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July 2024 by doug kann
Everyone within this organization has always been customer first. I used to live in Portage and used several branches, but moved to Ada last April and the Plainwell branch is the closest. The people in this branch stand above all others. I wish advia had a closer branch, but until then I'm happy to make the trip.
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July 2024 by TIm goodrich
Had the best experience here with Jessie Varner yesterday
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July 2024 by Jenna F.
Great since day one. Get a warm greeting every time I walk in the door. Usually work with Erin whenever I have an issue or need extra help she is the best. She is very knowledgeable and helpful whenever I need it. Even when I call if I leave a message she gets back to me right away. Thank you Erin for the work you do!
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July 2024 by Linda Gordon Rouleau
Always helpful. Very friendly. Knowledgeable
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July 2024 by Doug Powell
I only gave you 3 stars because that’s what you’re rated, But I think you have an employee by the name of Erin Bills and she is the very best. If she is there, I did business with her at Old National Bank and wanted someone to know, that she is an asset to Advia. Miss you Erin if you’re there.
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April 2024 by Dawn C
Mortgage loan officer called me wanting my business by applying for a loan with the Plainwell Advia. I repeatedly stated I was not interested and finally asked he remove my number - do not call me. The loan officer was extremely unprofessional by continuing to ask ‘why’ questions after I kept stating I was not interested. I don’t understand what the loan officer got out of this experience. Do better.
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February 2024 by Ace Francisco
They are too cheap to fix the ATM.. It's been broken for a week. Great way to make sure customers are taken care of after business hours ?
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February 2024 by Jackie R.
I had money in my savings account but Advia charged me two times to transfer money from my Smart Line account. So I called them and asked them to transfer money only if I didn't have any in savings. I was told I needed a new user name and password because my husband is primary on the account. He's never used the online banking app and doesn't handle the finances/banking. It took me awhile to get used to the system but I finally did. Meanwhile I was calling customer service/phone tellers for assistance and they got upset with me and wouldn't help me. They either hung up on me, would not answer my calls or told me I had to go to the credit union branch for help. I use the online system/App to stay on top of what's in my banking because my husband is not good about giving me his debit slip charges. The tellers are nice until there's a problem and then they stop helping you. They will hang up on you, tell you "you'll have to go to a branch for help, or not answer your calls. I basically was harassed and bullied by Advia and had so many lock out attempts I was checking the usernames and passwords I was entering meticulously. I was still being locked out. I was told to check with my cell phone provider which I did. I also checked with Apple who said the problem was with the credit union. So since I didn't have access to my account I became over drawn and have been stressed out since November 24th/17 days...or 3 weeks. I am now afraid of being bullied again by Advia but all this is not right. I have been a member for 47 years.
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November 2023 by Big Secret
This place gave me the most unprofessional banking I have ever seen. Open an account two and a half months ago I was paying for paper statements. I never got one statement. I went down to the credit union last month and complained that I am paying for a statement and not getting one. Waited one more month to see if they fixed the problem and nope, same thing. No paper statement that I payed for. Called them and choleen told me they had me on emails, and then I told her I am paying for the statement monthly. She hung up on me. I never received any emails either. Closed my accounts for this reason and they charged me an additional five dollars. They called it Misc. Fee or Fine on the receipt. So they stole another five bucks. So Advia credit union stole a total of ten dollars from me and I received nothing for that ten dollars. Don't open an account with these unprofessional idiot's. If I could give no stars I would have.
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November 2023 by Josh Bassler
I've been with them for 14 years and never had an issue, but the second I needed help on a loan they can't help, just sorry there unable to help me and we want our money, thanks for being a greedy credit union, only needed to skip 1 payment they are supposed to be family oriented but now taking food off my table.
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November 2023 by Lisa S.
I love this bank. it has everything we need. everyone treats you with a smile no matter how you look. Thanks for being a Great Bank.
