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“Couple recent negative product experiences were handled exceptionally well by the customer service team at the Plymouth location.
One had to do with a missing custom mounting part for a medicine cabinet and the other a dented hot water heater tank.
In both cases I felt the team both offered and promptly employed reasonable/exceptional solutions.
Great job Home Depot Plymouth customer service.”
“I purchased a new washing machine and had the pleasure of being helped by Mark B. He was able to find the exact model I saw online and promptly brought it out. He even helped me with the discounts I couldn’t get to load at check out. He was extremely knowledgeable and helpful and never came off as pushy. I believe the other associate was Mary who was also very personable. As soon as I was done with my purchase, Mark already had someone to help load the machine in my car right away. What I thought was going to be a daunting process was made so much easier thanks to him! I was in and out in under an hour! Thanks again Mark for making it such an easy and enjoyable experience!”
“It is always a pleasure shopping in Menards! I always (like this trip) but more than I need too ?. I went in for kitchen and tub silicone for $7.99 and my bill was $120. ? With all the wonderful extra items picked up. So my experience was great!”
“Michael was so great helping my step dad and I in the building and even came outside with gloves to help us load everything up. I will be back to this location mainly because of Michael! Thank you so much for going above and beyond- obviously loves to help. Great employee”
“Pro-Source in Wixom is the best! Great selections, the best pricing and absolutely wonderful customer service. John is the account manager we worked with and kept us informed with ship dates, and referred us to a great installer, (Monty). We are a repeat client and will never shop anywhere else for flooring. :)”
“One of my favorite places for my DIY's .I like that they have a pay and pick up in yard very convenient.The customer service is always great.Tge only thing is I wish they would tell more customer's about the benefits of shopping here.I found out through a customer I could pay for my items and drive through the yard to pick up my gardening and lumber supplies.For weeks I had been pulling pavers through the store and no staff said anything smh.But I know now. So no more hauling through the store for me.”
“Great place to have your propane tanks filled. They've just started a punch card for refills (2/25) after 10 you pay for tax only on the 11th. Always get a full refill here. Not always the case with exchanges.”
“I got I problem with my on line order and Adina Bali and Nicholas Bell helped me a lot . They are 2 good managers ready to help customers , thank you again. I always appreciate your service and I will always choose this store .”
“I was immediately helped by two people, who led me in the exact right direction of what I needed. Adnan was an absolute pleasure to chat with while he made me multiple keys. He really takes pride in his job, and it shows. The customer service I received tonight was amazing, and exactly why I will be back!”
“The services from the staff was excellent, especially Brian who took time to assist us in replacing my new licenses plate. He was patient and assisted us throughout the process. We left this property satisfied.”
“Matt the manager from the Livonia store provided the best customer service one could ask for! I had a problem and Matt resolved it with No hesitation.
Thank you for helping me to restore the use of my kitchen sink 😊”
“Kim in hardware was extremely helpful. Rather than just send me to an isle, she helped me locate all the items I was looking for. She seemed to really care... They need more employees like her!”
“Stoped by to pick up some cameras and a doorbell. Everyone at the checkout was super helpful getting stuff out of the security cage for me. Russell even ran to the back to get me some items that were not up front. Thanks for being so helpful.”
“A great clean, brightly lighted store. On Sunday afternoon we went in searching an elusive spacer for a new wall clock mechanism. I found one in their small parts area. Like finding a needle in a haystack. We also picked up on some cinnamon gummy bears while walking to pay at the cashier. This flavor is another a rare find. We were in & out in maybe 10 minutes.”
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“Loren at the Plymouth, MI Home Depot just spent 45 minutes with my son and I helping us figure out exactly what we needed for a science project. He was so kind and helpful and provided exceptional customer service. Thank you for your ideas and patience!”