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February 2025 by Shiriprettyhazeleyes
Awesome!
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January 2025 by Heather Holland
Store is always neat and clean. Staff is always friendly and willing to help.
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January 2025 by Ashley Fulton
What a joke. Rude employees and a filthy store. Won’t be back to this location.
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January 2025 by Tiffany little
Easy front door entrance, Well organized. Friendly staff always helpful.
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January 2025 by Sonny Edra
Very friendly and helpful staff. Thank you JC Penny.
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December 2024 by salem kent
The sales on sweaters were great! There were also a lot of random, expensive gift ideas!
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December 2024 by CN Tortellini
I’m just happy to be able to walk through an actual JC Penny in 2024!
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November 2024 by Annie Massey
Great sales
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November 2024 by Jeremy Bates
I had an extremely disappointing experience at JCPenney in the Crossroads Mall in Portage, MI. I feel completely misled and downright lied to. The staff, specifically the manager named Julie, provided inaccurate information when I purchased a silver and gold necklace for my nephew’s confirmation.
I also bought the $58 Lifetime Care Plan (pictured below) and was assured they would "repair or replace" the necklace if there was any damage. After just four months, the body of Jesus fell off the crucifix pendant. I brought it in, and after three months of back-and-forth, their idea of "replacing" it was to give me a gift card for the original purchase price.
This meant I had to buy the same necklace again at a different price, pay sales tax again, and then repurchase the $58 Lifetime Care Plan. If they can’t repair the pendant – which seemed like a simple fix – then "replacing" should mean exchanging it for a brand-new one from their counter.
If my nephew didn’t like it so much, I wouldn’t have purchased another one. Regardless, this will be my last time buying jewelry from JCPenney, and I will make sure others know about their deceptive sales practices.
I would love to speak with Julie’s supervisor to get a better explanation of why the original necklace couldn’t be repaired in the first place, or why they couldn't replace it with one of the several they had behind the counter.
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November 2024 by Jerris Finkbeiner
Wow! I was surprised at how well stocked this store was. A real joy to shop at.
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October 2024 by Cai Brown
Linda was extremely helpful and happy to help me find a dress for a wedding! She helped me find multiple options and was super encouraging, she was amazing!
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October 2024 by Woodard __
Older gentlemen that works near jewerly counter is rude. He used his phone to give the customer ahead of me a discount but would not honor my 10$ coupon for signing up for their rewards program.
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September 2024 by Dave Mobe
The staff is awesome, friendly and helpful!!
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September 2024 by JC Brown
Nice to have a store to shop in person at. I always find things I want.
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August 2024 by Lisa Cool
Like it but expensive
