United States Postal Service
Post OfficesHours:
1151 West Milham Avenue, Portage MI 49024 Hours
About United States Postal Service
The United States Postal Service (USPS) at 1151 W Milham Ave offers reliable and affordable mail and package delivery. It serves over 157 million addresses in the United States and is known for its extensive network of retail locations. Most customers have had positive experiences here, praising the friendly and helpful staff. Many appreciate the service when shipping parcels, noting that they have encountered no issues, even after sending hundreds of packages. However, there have been reports of inconsistency in customer service. While some staff members are described as friendly and accommodating, there are complaints about rudeness from certain employees. For instance, one customer experienced a negative interaction when asking for a postmarking service, feeling that the staff member was unnecessarily harsh. Despite this, the overall sentiment leans towards satisfaction, with many customers expressing gratitude for the assistance they receive, particularly from dedicated mail carriers. The USPS strives to innovate and improve the customer experience, maintaining a commitment to secure and efficient service. Despite occasional challenges, the post office remains a valued resource for the Kalamazoo community.
Most Recent Reviews
August 2026
Every single time I come here there’s 10+ people in line and the same one worker managing the front end on her own. Every Kalamazoo/Portage post office is like this. No matter the time of day, you can expect a 15-20 min wait.
July 2026
Wow, Stephanie is the sweetest, most patient person ever. I've always appreciated this post office, but I had a truly excellent experience with her today. Thank you so much, Stephanie! ❤
July 2026
I always have friendly service when I come here. Lin helped me out today and she was funny, friendly, and personable and gave me good tips! Thanks, Lin!
More Comments(100)
Nearest USPS Stores
- Portage, Michigan
