Victra is a Verizon Authorized Retailer located in Portland, MI, dedicated to providing a great experience for its guests. The store offers a wide range of wireless devices, including phones, tablets, and accessories, all aimed at connecting technology to life. Customers consistently praise the staff for their helpfulness and knowledge, particularly highlighting an employee named Mitchell. He is described as friendly, patient, and skilled at multitasking, even during busy times. Reviewers appreciate his ability to explain details clearly and assist with various needs, making customers feel valued and understood. Overall, Victra is recognized for its excellent customer service and commitment to creating a positive shopping experience.
Thank you Alex for providing me with amazing customer service today! You were helpful, patient and positive. Grateful.
May 2026
Alex has always been wonderful to work with and today I had the pleasure of working with Patricia to resolve a years long issue. She helped resolve the issue and discovered the original problem. I will not call costumer service or go to another location. Alex and Patricia are rock stars!
May 2026
The employees were so very helpful! Thank you Evan. We overheard other caring employees as well.
