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February 2024 by Sandra lee
Cashier was very pleasant the bagger was pleasant as well we wish each Happy Valentines Day
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February 2024 by Kelly Leadbetter
Richmond, Mi Kroger is always friendly and clean
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February 2024 by Roman V Dworzecki
Disappointed, I need to shop elsewhere. Could not find a majority of the items I went there to buy. Not the 1st time this has happened.
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February 2024 by Jason J
While I believe that this is one of the nicest and friendliest Kroger's in the area I am shocked by their prices. Large coffee creamer almost $2.25 more than Meijer. Frozen pie crust almost $2.75 more than Meijer, not sure how people afford to shop here. Also, the selection is half of Meijer. Glad this trip was for a singular item I needed because I won't be back.
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February 2024 by Wyatt Beck
I was returning bottles around 2pm at this location and when done went with my receipt to cash the money. I had scanned the receipt multiple times and was confused as it kept telling me to set item aside and scan next item. I thought I was supposed to buy something or had to buy something. When I grabbed a monster from the cooler I had scanned it and the lady walked over. She has a limp and was wearing a mask in the area closest to the bottle returns in the self service area. She had helped me get the receipt to go through and she had tried to let me pay for the drink I had rang in since the drink costed more than what the receipt was worth. I explained I was confused and thought I had to buy an item to get the receipt to work and I didn’t want the drink and she said “then why’d you grab it” in a rude tone. I understand we have bad days and she might see from her perspective that I’m unintelligent or did something to make her upset, but that isn’t the case. I don’t do bottle returns at Kroger and I don’t know if I will want to in the future if she acts the way that someone else might act when confused. Being confused doesn’t make someone unintelligent or make them sabotage you in anyway. You work in customer service you have to realize helping confused customers is your job.
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January 2024 by Logan Chaney
The lady at self check out is rude never going there again no respect .
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November 2023 by Christine Peitz
Waisted my money buying a dinner for my family at the Richmond Kroger. Purchased their chicken strips from the deli. They were like rubber!!! I had a hard time cutting it with a knife. Absolutely disgusting. It completely ruined the meal I had planned. I hate every single shopping experience I have at this location. Many, many times they did not have the ingredients I need or the produce was moldy and rotten.
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September 2023 by Theresa
Cashiers are so mean and rude! No reason for that behavior. I’m done with Richmond Kroger! It’s happened too many times.
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August 2023 by Dave Tucker
50 people in the self checkout line . The line ends at the pharmacy, might want to think about hiring a few more people to work . 1 cashier and 1 self checkout opened . Very poor customer service !
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July 2023 by Laura Santo
This is the best Kroger in my area, but it is really hit or miss most of the time. The employees are great and helpful, but the store isn't always clean or stocked. I've also noticed they're not carrying as many products as they used to.Produce is always good, though! And the meat.
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June 2023 by Lia Jade
This is one of the worst stores I have been to. I witnessed the store supervisor, Cassie, I believe screaming at her employees. That's just gross. Will not be shopping here again until something is done about the management at this location!
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May 2023 by Mikr Kolp
Richmond and Imlay City Kroger are horribly mismanaged and quite frankly suck. The Deli at both stores is rarely open during peak afternoon hours. Both stores are very often out of stock on the weekly advertised specials. I will start driving further to go to Meijer instead of wasting my time going to Kroger.
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May 2023 by Jane Hewelt
Absolutely horrible. They never have enough people on checkout and I refuse to do self checkout. I don’t get paid to bag my groceries.. managers standing around.. get behind a register and do something! If you’re the manager you should know how to run the register and it’s not above your pay! SERVANT LEADERSHIP!
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May 2023 by Brandonn Lentine
The bottle room was in shambles, not a single machine working. Customer service deferred help to some bagging kids that were already overwhelmed. Asked to make a complaint and handed me some notepaper and a pen. Awful customer service new manager is non-existent in their duties apparently. Store 706 is a disaster go anywhere but here! Meijer shockingly much better experience
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May 2023 by Lindsey Gillem
Absolutely one of the WORST kroger in MI! Do not expect to find anything you’re looking for and if you’re lucky enough to come across one of your desired items, they will have the bare minimum. NO different flavors, special editions, nada. Variety does not exist here. Top it all off with a rude staff that do nothing other than contribute more disappointment to an already miserable experience.Thanks Richmond Kroger.