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April 2025 by Penne Wallace
They’ve always been helpful but Verizon prices suck!!
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November 2024 by Margaret Johnson
Top notch customer service provided by Robert. Answered all our questions, made updates that saved us on our monthly bill and fixed my husband’s phone all with a smile! Very much appreciated
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September 2024 by Ashley Peters
Nick at the Richmond location was awesome and very patient with it only being him working that day!! He had 4 customers at once and handled everyone so well
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September 2024 by Eric Waterloo
The up front costs were the only reason why I gave a 4 star review
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August 2024 by Karen Boza
I am in my 60's. When my daughter and I went to this store we were waited on by Nick. I found that he was speaking to my daughter and not to me. When I reminded him that I was the client and I was the one paying for the purchase that day, he spoke toward me, but again, resorted to speaking to my daughter. A while later, I tried to remind him again that I was paying for the phone. He again resorted to speak to my daughter and not me.
I feel like Nick needs to understand that, just because I'm older, I'm not brain dead. His manner was unwarranted, and not appreciated. I know if I ever need to visit a Verizon store again, it won't be this one.
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July 2024 by Michele Oderkirk
Rich was very professional. I truly appreciated Richs honesty and integrity.
Thank you Rich!
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April 2024 by Bryan Oneal
Nice, polite and knowledgeable. Quick response. Easy to deal with
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April 2024 by Dave L.
Went in for a phone upgrade and customer service was 10/10. Rich was very helpful and got everything taken care of quickly!
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February 2024 by sue beck
Cody was Very helpful and friendly thank you
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November 2023 by Owen Heather
Nick has very poor planning in the Verizon store. My fiance and I were the first ones there and then two more couples walked in. We had to call Verizon help line to figure out stuff before he could help us. Once we were done we sat there for 2 1/2 hours because he decided to help three more costumers before us, even though he saw us sitting there waiting to be called on. When he starts to talk about things unrelated to Verizon he stops working and chats for too long. He also made a comment to my fiance saying and I quote “oh if I feel like a customer is going to complain or just looks b***** I will make them wait for as long as they have to until they leave so I don’t have to deal with them”. What poor customer service. Also, he kept referring to a different phone and brand saying that people should buy those ones instead because he makes more money on those ones. Very rude and disrespectful
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August 2023 by Jeff (mrlinux11)
I stopped in to get home Internet box, I was out in under 15 minutes with it
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August 2023 by The BeiterHome
Troy the store manager was great to work with!
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August 2023 by Dawn Mazzola
Cody was a great help
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August 2023 by Cliff Crabtree
Troy was very efficient and easy to work with.
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August 2023 by Sandra Bachus
Quick and easy. Very informative when asked questions! Highly recommend!
