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November 2023 by nikki Chambers
Love this branch every one is so professional & friendly! Nibras & Patty is the greatest & veterans at this location. They’re very knowledgeable & always eager to assist! I truly love them!!!?
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November 2023 by Judith Tenjeras
Everyone at our branch (Rochester Rd. and Meadowbrook Rd. In Rochestet Hills, has always been helpful and extremely helpful. I love OUR credit union!
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May 2023 by Manal S.
I was always treated with respect and great attention since I opened my account at Genisys Credit Union 11 years ago. I had two auto loans with them with the best interest rate possible. I recently applied for a personal loan and I got the pleasure of working with Marjorie Harris who gave me all the information needed, emailed me all sign off documents, and called me couple times to make sure that I got everything I needed. During the hard couple of years and during the pandemic, I came to really appreciate acts of kindness. It seems like the difficult years and bad economy showed the real person in everybody. I am more than happy to write this review about a wonderful person who make my banking experience easier and treated me with kindness and respect.
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April 2023 by Bobbie Sue Morris
Shot out to Caryn Pelley , she is AMAZING!!!!She helped me with a car loan and bundling all my credit card debt into one loan payment at a great finance rate. I highly recommend going to this location for all your banking and lending needs.
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February 2023 by mark bainter
Very good people working to help you in all the right ways. We have other credit union experience but none as good as this!
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December 2022 by JoHnNy MaC
When it comes to direct depositing a check on the mobile app they hold it for a week and they do it right away so you cant cancel it. They will gladly hold on to it though so you cant have any other options. Im struggling enough and yall want yo hold my check thats from my job. Cant wait until this check is cleared and i can switch banks
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September 2022 by P Mitchell Scarnecchia
This location is the quickest MOST FRIENDLY bank I've EVER visited!THANK YOU!
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August 2022 by Charlotte F.
It is really unfortunate that I now choose to drive out of my way to avoid this Rochester Road Genisys Credit Union location. Ever since they moved into the new building, that they had built, I do what I can to avoid it. Firstly, the inside staff are very hit or miss on if they will be nice that day. The pleasantries are minimal and not more than a "hello" and "here you go." So, I have not gone inside to do my banking in quite a few months. Normally, I go through the drive through, which is better and the tellers there are usually friendlier. However, it does seem to take quite a bit as they are doing multiple jobs at once. We have once had to wait nearly 10 minutes to a do a deposit. On top of that, usually only one lane is open. However, the day I visited, the drive through lanes were not even open. They didn't have the closed signs lit up, it was just blank. So I did my transaction via ATM. My BIGGEST issue with this bank is how the drive through lanes were designed. They are extremely narrow, and at such an angle your tires hit and roll over the curbs. I've been through every lane in various vehicles (just depends who drove that day) and all have a hard time making the turn. I have seen other vehicles struggle, roll over the curb, and even hit their mirrors on the poles. If you look at the curbs, you will see all the marks from tires. BEWARE of the ATM lane, especially f you have a bigger vehicle like an escalade or truck! It is EXTREMELY NARROW. So narrow that you can't open the door to reach the ATM if you needed to. My truck sits kind of high compared to the ATM so it can be hard to reach it or the tubes if I was in a teller lane. At the ATM, my card blew away with a gust of wind and I couldn't open or maneuver to get to it. I had to move my vehicle, and complete the transaction standing there. Thankfully no one had pulled up behind me. I just can not express enough how horrible the design of the drive through lanes are. If I have to go inside a branch, I choose to go to the Crooks Rd location.
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August 2022 by Joe C
Atm is always down/not working, very inconvenient with my work schedule.
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July 2022 by Katherine Robson
Loan officers as well as the cashiers are all very polite, personable and professional.
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March 2022 by Denise Price-Bibb
This branch is excellent. Every time I come they are very helpful. Today I met Kat. I see her in all the branches I go to and she is very well mannered and goes out of her to help me. Everyone takes excellent care of me. Thank you.
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February 2022 by James Fields
Always great experience with Genisys Credit Union! I am a very satisfied customer.
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February 2022 by Celal Tus
Thank you being so kind and professional ı visited that branch and they were very helpfull .Thanks again to Nibres J. and İzabelle P.
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January 2022 by Savannah Skye Young
LOVE this credit union. I’ve had an excellent experience working with Izabelle on with both of my personal and auto loan, and as a younger person with no idea how anything with loans work, I feel very informed now and safe going through with Genysis.I’ll be switching over to them for my everyday banking soon!I HIGHLY recommend them to almost anyone who asks me about them.
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June 2021 by Roberto Rivera
Great customer service, Kat was my loan officer and she was very polite and helpful explaining everything to me in detail. Thanks Kat for all your help!
