Genisys Credit Union, founded in 1936, serves members in Michigan and Minnesota with a variety of financial products and services. They offer checking and savings accounts, credit cards, mortgages, auto loans, and more, catering to both individual and business needs. With 32 locations, they focus on providing friendly and helpful service to their members. Many customers appreciate the excellent service from the staff, especially at the Rochester Hills branch. They highlight staff members who go above and beyond to meet their needs, such as making suggestions to improve account use and handling transactions smoothly. One member shared that after difficult experiences with other employees regarding US bond transfers, a staff member named Nibras Jamil successfully helped renew accounts and even transferred bonds to another credit union with ease. Her pleasant and knowledgeable service is highly valued. Customers also note the staff's politeness and willingness to assist, especially when accommodating special needs, such as printing new cards for members with disabilities. They mention staff members like Anna Stanko, who are helpful and highly recommended for their professionalism. Overall, Genisys Credit Union is seen as a reliable and friendly institution that offers good interest rates and attentive service, making banking a positive experience for its members.
We were very impressed with the efficiency of our teller, Nibras. She was extremely helpful in working with us. She even reminded us that we had rewards that we could redeem.
Opening a new account was fast and easy. All of the staff are super friendly and very helpful. If you are looking to bank with a credit union, Genisys is a great one to consider.
