Serra Ford Rochester Hills aims to provide a smooth and enjoyable car buying experience for all its customers. The dealership boasts an extensive inventory of new Ford models like the Bronco Sport, Escape, and F-150, as well as a wide selection of pre-owned vehicles. Customers praise the knowledgeable and accommodating sales staff, who go the extra mile to ensure satisfaction. One reviewer highlights the exceptional service experience, recounting how the service advisor, Chip, quickly identified and addressed a major issue with the customer's vehicle. The team's responsiveness and expertise in servicing Ford products earned high marks. Another customer was pleased with the seamless process of purchasing a used vehicle, working closely with sales representative Josh Fletemier. The finance department also accommodated the customer's out-of-town needs. The service manager was likewise commended for their prompt and helpful communication. A third customer, Jacob Berger, received acclaim for his straightforward and comfortable approach, as well as his efforts to deliver the exact truck the customer wanted, even going so far as to bring it to the customer's home. Overall, Serra Ford Rochester Hills earns glowing reviews for its exceptional sales, service, and customer-centric approach, making it a recommended destination for Ford shoppers in the area.
Very professional and courteous! Service advisor was very helpful. Communicated throughout the process.
November 2025
My salesman Brad Schiller was great! I felt like he went out of his way to work for me and kept me posted throughout the whole process! Great place I recommend to go see Brad Schiller and the rest of the team.
September 2024
It was definitely a struggle on getting a vehicle after my car broke down but once I worked with Michele she got me into a amazing car and I’m loving it better than my first one thank you again Michele your the best i highly recommend
