Serra Buick GMC Rochester Hills is a highly recommended dealership known for its friendly and professional staff. Customers appreciate how easy and quick the buying process is, often completing everything within just a few hours. Many reviews mention finding their desired cars online and enjoying same-day test drives, with the finance team securing better interest rates, making the experience even better. The dealership offers a welcoming waiting lounge and ensures prompt, quality service using genuine GM parts for regular maintenance. Customers are especially impressed with the helpfulness and kindness of the staff, who go above and beyond to make each visit smooth and comfortable. Service department staff are praised for their professionalism, clear communication, and providing loaner cars when needed. Overall, Serra Buick GMC Rochester Hills provides excellent customer service, making customers feel valued and satisfied with their purchases and service experience. Many customers say they would recommend the dealership to friends and family, highlighting their trust and loyalty to the team.
As always excellent service, nice waiting lounge with friendly and helpful staff. My regular maintenance appointment was completed promptly with quality GM parts.
September 2024
The staff at Serra Buick could not have been more welcoming, helpful or professional. Wish I could rate them higher than the allotted 5 stars. I'm a customer for life!
August 2024
The service clerk did an excellent job .in fact he helped me before with another car and he was the reason I came and bought my Acadia and encode at your dealership
