Serra Buick GMC Rochester Hills is a highly recommended dealership known for its friendly and professional staff. Customers appreciate how easy and quick the buying process is, often completing everything within just a few hours. Many reviews mention finding their desired cars online and enjoying same-day test drives, with the finance team securing better interest rates, making the experience even better. The dealership offers a welcoming waiting lounge and ensures prompt, quality service using genuine GM parts for regular maintenance. Customers are especially impressed with the helpfulness and kindness of the staff, who go above and beyond to make each visit smooth and comfortable. Service department staff are praised for their professionalism, clear communication, and providing loaner cars when needed. Overall, Serra Buick GMC Rochester Hills provides excellent customer service, making customers feel valued and satisfied with their purchases and service experience. Many customers say they would recommend the dealership to friends and family, highlighting their trust and loyalty to the team.
Service representative Michelle was courteous, professional and completed all services requested
August 2026
We called ahead on a used vehicle and requested additional pictures before I drove out there. Amy quickly got me all the requested photos and was even willing to let me put the vehicle on a lift when I came out for a test drive. Ultimately we never purchased the vehicle, but Amy went above and beyond for us!
August 2026
I am very pleased with this dealership and the salesman (Mike Tausch) that helped us through the process of deciding which vehicle we wanted and the purchasing process! Every employee we encountered at this dealership was very friendly and eager to help
