Old Navy in Rochester is known for its friendly and helpful staff, creating a positive shopping environment. Customers appreciate the wide selection and great deals available at this location, often finding ongoing promotions during their visits. The store is consistently clean, well-organized, and neatly stacked, which enhances the shopping experience. One standout aspect is the exceptional customer service provided by staff members, including the Assistant General Manager, who go above and beyond to assist shoppers. Their actions reflect a commitment to traditional, genuine customer care, making visitors feel valued and welcomed. Overall, this Old Navy location offers a pleasant, organized, and friendly shopping experience with good prices and attentive staff, contributing to its reputation as a store where customers leave in good spirits.
Sarah, at the cash register, took our returns and encouraged us to shop for bargains! Brittany, at the fitting rooms, helped us find some new items! Everyone is very nice!! Great place to shop!
January 2026
Sara, the manager, was exceptional. She spent so much time helping me find the perfect pair of jeans—something no one has ever done for me at any retail store. Her assistance and understanding of my body type were outstanding. I couldn’t have asked for a better experience!
