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June 2024 by Diane B.
I have lived in Rochester for over 30 years; therefore, I have a lot of experience with merchants in the area. I have to say that the Assistant General Manager, Sarah, was absolutely amazing. They are really there to assist in this store, in a way I have not really witnessed in the Rochester area all of these years. I was astounded by the extent to which they went out of their way, as I did find it to be refreshingly unusual. I would not hesitate to shop here, they honestly want to exemplify customer service the "old-fashioned way." To show the customer is important to them, and words are nice ... but actions are everything, and this is where what they do says everything the customer needs to know.
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May 2024 by Hrus S
Good collection
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May 2024 by Priscilla Hanna
Good vibes, good customer service and deals on deals
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April 2024 by Barbara Verdonk
To small of store. Display is hard to find stuff
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February 2024 by Ju Harden
Lady was nice and helpful
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January 2024 by Julie
Such a friendly staff. I love stopping in here for clothing for myself and family. Great prices. Always a sale!!
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January 2024 by Darryl Roenicke
Great prices great staff
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January 2024 by Ravi Joshi - RJ
Super cool place for shopping lovers!
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December 2023 by t baird
Typical old navy. The kids section is destroyed
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November 2023 by Kelly L.
The last two years, holiday shopping at this Old Navy location has always been an enjoyable experience. My family loves the matching christmas pj's! This year however, has been a much different experience. The store is much more unorganized, the employees seem stressed and overworked, and I heard the (teenage!!) workers get berated on asking for credit cards on more than one occasion. I don't know what happened, but the friendly environment that used to be at this store is no longer there. I will not be coming back.
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October 2023 by Jeremy N.
Great deals and a wide selection here! It seems like any time we're here, this location has a great deal going on. The staff is really friendly and helpful too if you're unable to find something. With locations like this, Old Navy is surly making a come back!
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September 2023 by Claudine Marie Nast
Very messy store. Staff NOT helpful. I would go to another location before going to this one.
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September 2023 by Anne Erdfelt
Decent prices on kids clothes, but not enough matching "outfits". I prefer Garanimals.
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August 2023 by Jenna Palmer
I needed to return merchandise purchased two weeks prior with my debit card for roughly $60, but management said my only option was store credit. Long story short, after two trips to the store and two phone calls to customer relations, they made an "exception," although "it's not their policy", to process the return via the new debit card. Read on for details.My bank issued me a new debit card since I had made the purchase, and the previous card was no longer valid. I stated I was within all of the return policy guidelines and wanted the return to be processed using the same payment method. The money came from my checking account, and I won't be forced to spend my money at a business. Rather than be straightforward with me, the store employees told me it wasn't possible and offered zero help or other solutions. After speaking to customer relations that night, Kirsten told me they could transfer the return to a gift card and then use it to process the return to my new debit card. I returned to the store the next day, and the store refused, so I had to spend an hour calling customer relations again and have them call the store to get it straightened out—shame on you, Old Navy. Your merchandise isn't worth that hassle, and I won't be spending any more of my time or money there.
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July 2023 by Denise Thomas
Great shopping.
