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August 2025 by Rosemarie M.
Don't believe there website for passport Friday walk in, there's no walk in you have to make an appointment period even there is no body around and have 2 people a staff they won't do it. Go somewhere else than this place.
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August 2025 by Denise Caringi
Horrible experience with passports had a appt forgot to confirm the appointment on line and they wouldn’t take me they are all lazy the people who work there and so are there managers
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July 2025 by Martha Baker
Mailed 2 checks in blue bin right in front of Olde Towne post office on 7/925.
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July 2025 by MA Weeg
The employees here stand around and talk. That's their priority. They take break just as a couple more customers come in. My husband was here two days ago and one of the desk workers stayed on her phone, ignoring customers. Management is non existent.
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July 2025 by Pat Merritt
My family have sent cards to our family in Rochester, Michigan which have never been delivered. One had gift cards in and the other had cash, sent at different times to different family members. Where are the cards, they were not sent back to the senders? Is there something going on there that needs to be checked out???
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July 2025 by Massimo Barczys
Shadaya was very helpful and knowledgeable.
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June 2025 by Roja Esm
I wish I could give them zero stars. I had a very disappointing experience. I arrived ten minutes before my appointment and waited in line for another 10 minutes. When I finally reached the front, the staff member claimed I was late—even though I was still within my scheduled time.
They kept insisting that I should have arrived 15 minutes early, even though the confirmation email clearly stated to arrive 10 minutes before the appointment.
Meanwhile, I noticed the passport agent assisting others who had arrived after me, while I was completely ignored with no explanation. To make things worse, I was told to wait an additional 1 hour so the staff member could take a break before helping me.
The manager later told me, “once your time is gone, it’s gone,” which didn’t make sense—if that were the policy, why was I still helped later? It felt like they were intentionally making me wait just to prove a point.
The treatment I received was unfair, disrespectful. I left feeling extremely frustrated and humiliated. I do not recommend coming here at all.
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June 2025 by Mandy A
Beware, thieves work here and I’m 100 % sure about that ! This location is corrupt. They 100% open packages and steal your goods.
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May 2025 by Karan Damkondawar
I recently visited this USPS location for a passport application and was assisted by Bridget. She was very polite and friendly, and made the whole process smooth and quick. Thank you!
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May 2025 by Antoneta Baftiu
Always kind, helpful and friendly!
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April 2025 by Christine
Above and Beyond!
My mail carrier, Jack, deserves a huge raise. I was waiting for an extremely important certified letter. He went to extreme lengths to help me and I received my letter. If it weren't for Jack's kindness, the letter may have been sent back.
Downtown Rochester is lucky to have him. Great employees deserve recognition. Thank you so much, Jack.
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April 2025 by Wayne Williams
Who is fast and reliable. Professional service.
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April 2025 by Aaron
The self serve package dropbox is almost always full.
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April 2025 by Guillaume
Light off at 6pm
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April 2025 by Gil Razalan
I appreciate the kindness of Bridget Collins.She is very patient in helping me my retrieving the receipt of my previous transaction that I lost .She is a truly public servant.She deserves to received a “best customer award of the UPS“ . Gil
