The AT&T Store in Rockford offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid plans and popular unlimited data plans with nationwide 5G service. Reviews highlight that the staff provides top-notch, amazing, and great customer service. Employees are consistently described as knowledgeable, helpful, informative, customer-oriented, kind, polite, and professional. They are noted for going above and beyond, answering all questions, and providing warm greetings. Customers report great experiences, feeling happy with the service and recommendations for devices like ear buds. The staff assists with plan setup, phone transfers, and trades efficiently.
The manager Coltan went above and beyond customer service expectations and work! We had so many road blocks switching providers but Coltan helped us through each hurdle with patience, reassurance, and effectiveness. This store is run by a great manager, is trustworthy, and will exceed all other Cellular local store fronts.
October 2025
James T is amazing very happy with everything he has done for me
July 2025
Go see Miguel! Very informative and customer oriented. Great service and went above and beyond for a very fed up customer. Thank you, Miguel!
