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“I WAS a Verizon customer until I met Candice, she is so smart. Offered me a great deal! Cut my phone bill in half AND MORE! I'm so glad I stopped in. Great friendly service.”
“Shelby has been so instrumental in showing me what's going on with my phone. I would highly recommend seeing him with any questions or problems you have with your phone.”
“I had a really good experience working with Caden. He was very knowledgeable and has great customer service. He got me set up with a new phone with a really good promotion and I didn't feel like I was being taken advantage of. I highly recommend using this store!!!”
“Felix deserves a raise! Amazing customer service. I was locked out of my account and with a broken phone. He got straight to business and was able to set me back up with a working phone and got me access back to my metro account. The store was very busy when I went in and he was able to help everyone efficiently.”
“At&t location worked diligently to make sure our needs were taken care of while keeping the customer happy and satisfied. We will definitely use and recommend again! The managers at the location, Yaz and Joey were terrific. If you are going to other At&t stores you won't get service like I got or willing to get things rectified with At&t online. A big thank you for all your help!”
“I give Meeka and this store a 5 star review but the company as a whole and their corporate rep is a big fat 0! Here is my story I am a traveling nurse who had to go see my patient upon arrival I learned their phones where off for nonpayment but they had receipts the payment had been made. Although it was made in store in Sparta the receipt said Texas! We went to the store and the owner was no help not offering refund and we called customer care which directed us back to the store said owner had to reprocess payment. The owner again refused so we went to Grand Rapids! Meeka right away was friendly understanding and professional total opposite of what we encountered at Sparta store. She contacted her corporate rep who took some time to get back to her, it left my clients without service another night a patient on oxygen no phones in the home working. I called Plainfield store Saturday and Meeka had some answers from her corporate rep. Unfortunately it was not beneficial for anyone but boost. They wanted my clients to go back to Sparta store for refund then make new payment over the phone or at another store. The problem we now are left with is it is Sunday my clients are on a fixed income and do not have another 100 in the bank so they have to wait for the money to be refunded before they can pay again. Tomorrow is a holiday and banks are closed 4 days have went by and at least 5 will go by maybe more. Meeka did ask for a credit to get account on but it was denied. I’m not sure why a credit is being denied if the client paid it’s not their fault the company put them in this situation and they are refusing to make it right! This is digesting business practices on corporate level shame on them! Thank you Meeka for being professional and understanding, you are what true Customer service is about and if I where you I would consider working for a company who cares about their customers…..if they don’t care about the customers do you think they really care about their hourly employees?”
“Came in with an issue with service unrelated to the store and Taylor and her fellow associates took time out of their busy evening to successfully help me out. Much appreciated and recommended.”
“Joe at the East Beltline T-Mobile was exceptional! Answered all our questions and gave us the best price for what we needed, was great to be in such good hands, great people at that store!?”
“Filiberto was amazing! Helped get me in and out the store fast. He also recommended a good case and screen protector for my 9 year olds phone! Great costumer service”
“Mica was the most helpful and professional employee. She told me how to get a phone only plan and helped me understand how to get my new phone set up. She was very helpful from Thursday evening when I stopped in for some help, to Sunday when I came in with my new phone. The store has no AC, and was very warm, but she didn't complain, just helped me with everything I needed. Thanks Mica!!”
“Over the years of having cell phone service I have seen it all and experienced it all. I now have AT&T and I have experienced the most amazing service at the Alpine location!!!! I have worked with every member working there and they all have been so helpful BUT if you get the chance to work with JESSIE I absolutely recommend doing so. She goes above and beyond every single time for you. She knows what she's doing also. So ask for JESSIE if you want to experience the most amazing customer service!!!!!”
“Tony and Colin are the sharpest tech guys I've ever met. These gents not only know everything about technology, they were patient with me and taught me how to do everything I needed. Helped me get wifi too”
“ThiS guy is very amazing the store is clean and it smells very good I will definitely recommend any one to come here keep up the awesome work thanks again ps he might need a raise demarco lee”
“We went to this location because there had been fraudulent activity on our account and were helped by Kobe who was exceptional at customer service. It took forever to get this sorted out and he was so patient and helpful!”
“I had a very helpful and knowledgeable gentleman get me set up with a new phone today. He found exactly what I was looking for and transferred all my contacts and apps over by the time I walked out the door. I've had Cricket for a least 10 years now and have not had any issues. I'm sorry I didnt get the guy's name, but he provided A-1 service!”
“Had several phones swapped do to kid breaking them never had problems till now over charging for phone swap. Charging for deactivating phone number to reactivate phone number on top of the normal swap charge other stores charge $25 for the swap and $10 for a sim card if needed charging $20 to deactivate. Never had a deactivate fee before
******* UPDATE *****
There was a miscommunication and the proble was resolved with , a couple of phone calls and everything has been fixed. Thanks for reaching out on the matter. Learning lesson for all of us.”
“Went into cricket this morning for a couple phone upgrade and was greeted with the best customer service by Maggie which is rare these days, keep up the great work Maggie you are amazing”
“Marvin did his very best to make sure I was a happy customer. Husband needed a new phone and ended up leaving with a phone, a case, a screen protector, and home internet. Pleased with our purchase and experience.”
“Best Metro store in town. Staff is super friendly and aren't over pushy salesmen. And they are always willing to help with anything whether you bought your phone or tablet there or not. They respect you for being a Metro customer period.”
“I'm very much harsh winter my Sales agent saved me time by patiently taking my info and assuredly walked me thru the steps of providing me with the item I purchased with all the features I requested. Furthermore told me I could pay for the item on my phone just like he said walla and all I needed to go was go to the front desk show the purchase transaction with confirmation and pick up the item.”
“The absolute best Verizon associate works at this location. Don't know his last name but his first name is Derek. He has provided accurate and complete information over many different interactions in different situations. Highly recommend.”
“Kyle was an amazing associate and made my transaction very seamless. He answered any and all questions, leaving my experience stress-free! He also left me his business card in case I had any further questions - thanks Kyle!”
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“Russell Cellular on 10 Mile Road delivers an exceptional customer experience marked by professionalism, efficiency, and genuine expertise. The staff and exceptional manager are highly knowledgeable, articulate, and attentive—taking the time to listen, explain options clearly, and ensure every detail is handled with precision. The entire process felt seamless and thoughtfully executed, with customer care clearly at the forefront. A well-run location that sets a high standard for service excellence. Highly recommended! -Thank you!
Sarah Grondin”