-
January 2024 by Chrissy Easdon
Bud at the ATT store in Rockford was awesome. Thank you Bud for knowing what you’re doing, and for being so willing to help. Great service !!
-
January 2024 by james warfield
I rated the service of the staff at ATT&T a five because they were great and did their best to helpHowever I rate ATT&T over all a 1Pretty sure when I pay off the phones I will be moving to a different providerDon’t realize until it popped up that I was raring the Rockford store. Still give the staff a 5, very helpful as much as they are able. In fact Rockford store is great.I have spent hours on the phone, web chat and now the store and still the problem remainsI have 5 lines under my account. ATT&T just makes it to difficult to solve problemsAlso please note Not all ATT&T stores are corporate stores, 99% are authorized retail stores and can’t do anything unless you purchase it there then they are limited on thatWilling to pay more for better customer support. Again it’s not so much the service members is the red tape/structure of how ATT@T conducts business
-
November 2023 by Barbara Hite-Falan
The service was great and Bud helped us with everything we needed he was excellent. Thanks for doing such a great job
-
November 2023 by Bobby Misner
Terrible customer service at Rockford MI 10 Mile location, pushed us away without even trying to help solve our issue. Basically tried to tell us our phone was junk and tried to sell us a new one. We went to a different location and they fixed our phones issue in roughly 5min.
-
November 2023 by CMG Football
Jeremy and Tony at the Rockford location helped me with my very complicated issues and made it very enjoyable. They were both knowledgeable and willing to help!
-
November 2023 by brooke imhoff
Get experience!! Tony was super helpful and I was in and out of the store so quickly with all the problems resolved
-
October 2023 by Caster Ventures Group
If there's a gold standard for customer service, it's undoubtedly set by Jeremy at the AT&T store in Rockford. After going through a maze of customer support and even reaching out to corporate, it was Jeremy who pinpointed the exact issue with unparalleled precision and guided me seamlessly to resolve my phone troubles. His ability to multitask while ensuring every customer feels valued is truly exceptional. I wouldn't be surprised to see him running his own AT&T franchise one day, showcasing his detailed expertise on a larger scale. Anyone in Rockford in need of assistance should seek out Jeremy - he’s a testament to AT&T’s commitment to excellence.#RockfordATT #CustomerServiceChampion ?.
-
October 2023 by Yolanda fernandez
Went in to turn in my phone after I did an upgrade. They said I couldn’t do something I have always done at the other stores. They didn’t even look up my account or check anything. They really didn’t seem to want to help. I went to the store on 28th st in Wyoming and they helped me in five minutes I was in and out.
-
July 2023 by Rachael Laakso
We stopped in today for a phone upgrade and Jeremy was fabulous! We loved his humor and he did great!
-
April 2023 by Mary Tanis
We went in today to switch providers! And they were so great! It's a very long process but that is to be expected! They were so friendly and so patient!! I truly recommend this branch! They are fantastic!!
-
April 2023 by Bethany Thompson
Great store! The new management is incredible! They are very helpful and very informative! Speedy service
-
February 2023 by alex teitsma
Debbie was amazing! She helped through the process of returning our phones (service in our house wasn't good and we had gotten our phone through a third party which made the return process very complicated) . Debbie went above and beyond to help us!
-
December 2022 by Nicole Baker
They would get no stars but i have to give them a star in order to post a review. I would give them a negative star rating. They don't tell you everything you need to know about paying off phones and the hours of operations are wrong. Customer service in store and phone are horrible. I would never recommend at&t to anyone I know.
-
November 2022 by Peggy Voss
Website say hours of operation they are wrong, they open at 11:00 at the Rockford location.... Get to wait after a half an hour's drive there. Nice a happy camper. Please change your hours to 11 not 10 a.m. that was the only reason I gave one start.. I did give another review for the rep, she was awesome ?!
-
November 2022 by Toby S Dotson
This ATT STORE ROCKS!!! A+ to all people very pleasant to deal had great time!
